topic Not received the Smart Wi-Fi Pro or Smart Hybrid Connect yet? in Broadband & Landline

Not received the Smart Wi-Fi Pro or Smart Hybrid Connect yet?

tylermwise — Tue, 21 Oct 2025 15:04:26 GMT

Hey there,

I recently moved from EE to BT, and part of the move I was told I can get a Smart Hub Pro, Smart Wi-Fi Pro (if I paid £10 extra) and a Smart Hybrid Connect. Today the Smart Hub Pro arrived, but I haven't got the other 2 items?

Do these come at a different time? I can't find anymore details on my dashboard, and I can't seem to find a live chat to talk to staff? Could I DM anyone here?

Re: Not received the Smart Wi-Fi Pro or Smart Hybrid Connect yet?

XRaySpeX — Tue, 21 Oct 2025 16:43:33 GMT

@tylermwise : There is no Live Chat for BB.

This user discussion forum can have no access to your specific account. You need to raise this with CS.

Re: Not received the Smart Wi-Fi Pro or Smart Hybrid Connect yet?

tylermwise — Tue, 21 Oct 2025 16:45:16 GMT

Hey @XRaySpeX, how do I contact CS? Can I only do it via calling?

Re: Not received the Smart Wi-Fi Pro or Smart Hybrid Connect yet?

XRaySpeX — Tue, 21 Oct 2025 17:14:17 GMT

Yes, Try calling CS on the Freephone no. (Opt 1) in my sig.

I'd expect this kit to be on the way to you.