topic Hub power supply delivery. in Broadband & Landline

Hub power supply delivery.

planehero — Tue, 21 Oct 2025 14:02:58 GMT

After spending a lot of time testing why my broadband stopped working , according to EE cs the power supply is at fault. This was last Saturday the 18th. I recieved the shipping details for the replacement on the same day.

Since then, 4 days later, DPD tracking says that they are expecting a parcel from EE but have still not recieved it! WHO and How can I reach a human voice that can say what is going on? I need the Internet for my job!

The DPD tracking number is 4*********

[Mod edit: Please do not post personal information on the public board. Thanks!]

Re: Hub power supply delivery.

Peter_W — Tue, 21 Oct 2025 16:08:05 GMT

Good afternoon @planehero.

Welcome to the EE Community 😊

Usually if there wasn't a status update with DPD after more than 48 hours, this is something we could raise for further investigation.

If you give our Broadband Care team a call, they'll be able to have a check over this for you.

Peter

Re: Hub power supply delivery.

planehero — Wed, 22 Oct 2025 17:09:26 GMT

Thank you for the responses. EE sent a 2nd tracking number and it has now been delivered.

Re: Hub power supply delivery.

Debbie_G — Thu, 23 Oct 2025 09:34:49 GMT

Thanks for coming back and letting us know @planehero.

It's great to hear you've now received this.

Debbie