topic Re: Sky Q box no longer connecting in Broadband & Landline

Sky Q box no longer connecting

Miike47 — Sat, 18 Oct 2025 08:47:49 GMT

We've had Sky Q for years without issue, but it's recently disconnected from the EE wifi for no apparent reason. I can reconnect it, but whilst it does initially connect it drops out again almost immediately.

I've reset the Sky box and router etc - anything else it could be? I've been told by a friend (not at an expert) that we may need a router upgrade - we have the EE smart router.

Thanks

Re: Sky Q box no longer connecting

JimM11 — Sat, 18 Oct 2025 09:09:45 GMT

@Miike47 Have you looked on the sky Q site for any known issue regarding third party connecting a Q to an independent broadband provider?

Re: Sky Q box no longer connecting

Timbo45 — Sat, 18 Oct 2025 15:46:12 GMT

@Miike47

Sky Q has it's own wifi for mini boxes which uses channel 36. It's possible I guess that the router might be transmitting on channel 36 and causing the problem. If this is the problem then change the 5GHz band in the router from either ch 36 or Auto to another channel.