topic Re: Router not working after elec tripped in Broadband & Landline

Router not working after elec tripped

LyndaHB — Fri, 17 Oct 2025 20:44:05 GMT

It went through start up process but aqua light keeps flashing intermittently along with a white flash, I disconnected from power for about 15 mins and it all came back briefly but then went off again, TV isn't even seeing the hub and aqua light has gone very dull, any suggestions?

Re: Router not working after elec tripped

JimM11 — Fri, 17 Oct 2025 21:01:11 GMT

@LyndaHB What EE Router is it that you have currently?

Re: Router not working after elec tripped

XRaySpeX — Fri, 17 Oct 2025 21:20:21 GMT

It's probably frazzled the PSU. If it's a SH+ they are dodgy anyway. See EE Sending out Replacement Power Supplies for its Smart Hub Plus's. Call CS for a replacement.

Re: Router not working after elec tripped

LyndaHB — Sat, 18 Oct 2025 08:09:55 GMT

It's a Smart Hub.Sent from my Galaxy

Re: Router not working after elec tripped

JimM11 — Sat, 18 Oct 2025 08:58:51 GMT

@LyndaHB It would seem that the EE Smarthub+ version is the only one with the faulty PSU unit, so the link below you can see if that is the unit you have from the Pictures!

https://ee.co.uk/help/broadband/getting-started/compare-our-range-of-broadband-hubs

Re: Router not working after elec tripped

LyndaHB — Sat, 18 Oct 2025 11:17:55 GMT

Hi, yes have established it is a faulty power supply they are sending a new one but won't arrive till tues/weds. Long time with no TV or WiFiThinking about going to curry's to buy a new router but really don't know what to get?I could by a universal adapter but again don't know if it will workSent from my Galaxy

Re: Router not working after elec tripped

JimM11 — Sat, 18 Oct 2025 11:25:59 GMT

@LyndaHB Main trouble is the barrel connection size, so you need a 12V D.C adapter with CENTRE positive and a 3.5mm/1.35mm barrel connection, and ideally rated at 2.5Amps on the DC current.

Do it wrong and you will need a new EE Router also, so be careful.

Cannot advise what Router you need as you have not indicated what you currently are connected too!

Re: Router not working after elec tripped

LyndaHB — Sat, 18 Oct 2025 11:51:55 GMT

They are sending a new router as well, it is a new EE Smart Hub plusHave ordered a Universal adaptor that seems to match up, it has various heads one of which looks identical, it will be here tomorrow, I was just hoping I might be able to buy something similar in a shop today?Thank youLyndaSent from my Galaxy

Re: Router not working after elec tripped

JimM11 — Sat, 18 Oct 2025 12:06:02 GMT

@LyndaHB Not easy to find shop wise, and the Amazon one i recommended is out off stock wonder why?

Re: Router not working after elec tripped

LyndaHB — Sun, 19 Oct 2025 12:32:55 GMT

See attached I ordered one of these from Amazon and it appears to be working fine, thank god, don't think we would survive another 3 days without Broadband.!!!!Thank you for all your help.RegardsLyndaSent from my Galaxy

Re: Router not working after elec tripped

XRaySpeX — Sun, 19 Oct 2025 12:34:30 GMT

Nowt attached!

Re: Router not working after elec tripped

LyndaHB — Sun, 19 Oct 2025 12:53:55 GMT

Sent from my Galaxy

Re: Router not working after elec tripped

JimM11 — Sun, 19 Oct 2025 13:52:10 GMT

@LyndaHB As long as you are up and working, nothing goes wrong with the EE Router it is just the PSU unit that fails, if you do get a complete new EE Router then they may expect you to swap it all out and return the old one, just so you are aware!👍😶

Re: Router not working after elec tripped

LyndaHB — Sun, 19 Oct 2025 15:20:55 GMT

Yes, I'm okay with that, as long as this holds up I don't mind waiting till next Weds, bit having to go from Friday until then with no Broadband was just too long, especially when all your media depends on it.RegardsSent from my Galaxy