topic Re: Will I get a new router coming from BT in Broadband & Landline

Will I get a new router coming from BT

dorsetyahoo — Fri, 17 Oct 2025 14:14:39 GMT

I have just switched a few days ago from BT to EE and still waiting for my new EE router to arrive. I currently have a BT Smart Hub 2 BT-76ACS6 Do I need to contact someone? I am on Fibre 50

Re: Will I get a new router coming from BT

swtrains — Fri, 17 Oct 2025 14:48:23 GMT

They will probably leave you as you are - if it ain’t broke etc- which is what they did with me.

Many on here suggest the BT hub is superior to the EE version. Plus, if you have one, you can continue using your BT hub which doesn’t work with the EE router.

I was delighted when they let me keep my BT kit!

Re: Will I get a new router coming from BT

XRaySpeX — Fri, 17 Oct 2025 15:06:13 GMT

@swtrains wrote:
if you have one, you can continue using your BT hub which doesn’t work with the EE router.

Do you mean the BT WiFi discs continue working with it?

Re: Will I get a new router coming from BT

swtrains — Fri, 17 Oct 2025 15:07:07 GMT

Yes- my bad!

Re: Will I get a new router coming from BT

XRaySpeX — Fri, 17 Oct 2025 15:10:27 GMT

@swtrains : You may still edit your post.

Re: Will I get a new router coming from BT

swtrains — Fri, 17 Oct 2025 15:55:34 GMT

Thought of that the minute you posted but couldn’t see any obvious method. All help appreciated! Ah! Think I’ve spotted the problem, I timed out?