topic Re: ONT missing power cable in Broadband & Landline

ONT missing power cable

Albee000 — Thu, 16 Oct 2025 06:14:06 GMT

I just moved into a new house and it looks like the previous tenants took the power cable for the ONT with them, what would be the best way to go about replacing this?

Ive had no luck getting in touch with the previous tenants.

Re: ONT missing power cable

Ewan15 — Thu, 16 Oct 2025 08:02:09 GMT

@Albee000 Welcome to the forum.

I would contact EE customer services as below and ask them to get Openreach to install a replacement ONT

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

Re: ONT missing power cable

Ewan15 — Thu, 16 Oct 2025 08:09:34 GMT

@Albee000 Welcome to the forum.

I would phone customer services and ask them to sent out an Openreach Engineer to replace the ONT.

Re: ONT missing power cable

Albee000 — Thu, 16 Oct 2025 09:12:05 GMT

Openreach is already sending someone out for an appointment to check some of the equipment, do you think as part of this they would have a spare cable with them?

Re: ONT missing power cable

Peter_W — Thu, 16 Oct 2025 11:27:40 GMT

Hey there @Albee000.

Welcome to the Community 😊

It's certainly not out of the realm of possibility, but it may be a case that they only have cables to go alongside new units being installed rather than any standalone spares.

Unless this visit is imminent, then I'd recommend the safer option would be getting in touch with our team like @Ewan15 recommended.

Peter