topic Re: EE broadband services Down in Broadband & Landline

EE broadband services Down

NewerPerson — Fri, 10 Oct 2025 20:49:56 GMT

My EE broadband has suddenly gone offline, tried to call in... offices now closed, tried to use the service status checker... won't let me log in as it says I need to setup my account (already done when I first got the broadband) and when I try it says already linked can't log in right now, I understand issues happen but having no available services for live info or even a service tracker and noone to contact after 9pm seems strange. Anyone else having this issue?

Re: EE broadband services Down

XRaySpeX — Fri, 10 Oct 2025 21:00:43 GMT

What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?

Re: EE broadband services Down

Leanne_T — Sat, 11 Oct 2025 08:05:46 GMT

Hi there @NewerPerson

Thanks for coming to the community.

I'm sorry you're broadband has gone offline, our Fix An EE Broadband Connection Problem has steps to try to get the broadband back online and a link to test the connection.

Let us know how you get on 🙂

Leanne,

Re: EE broadband services Down

NewerPerson — Wed, 15 Oct 2025 20:41:24 GMT

Hey, sorry for the delay in my response I have had a busy time recently, the issue was solved the next day it appeared to be an issue with account synchronisation yo the server, thank you for your response in aid to help me. Have a lovely week.