topic EE Smart Hub Pro disconnects at midnight in Broadband & Landline

EE Smart Hub Pro disconnects at midnight

Lochness42 — Sat, 11 Oct 2025 23:14:23 GMT

I'm experiencing weird issue where now 3rd time in the row exactly at midnight our Broadband drops and Hub is flashing green. Every morning I have to reset the hub to get it to reconnect.

Is this known issue? I had stable connection without such issues for months until now.

Re: EE Smart Hub Pro disconnects at midnight

JimM11 — Sun, 12 Oct 2025 08:06:03 GMT

@Lochness42 So far you seem to be the only one reporting such an issue, and there is not enough information to work on, when you say midnight are you sitting watching it happen, most overnight maintenance start's around the midnight point time wise to 7am when returned to service, but the concern is that you HAVE to restart the EE Router to get a connection again as once the work is over the Router should pick up and go automatically.

If you can say if able to web manager to the Pro and look at the log's may give an idea to what is going on during the period, will be a wan drop for sure but there is no way off knowing if it is Maintenance or not. As you have not seen for a few months could be that and new FW was dropped on the Routers couple of weeks ago, but might be an extensive maintenance going on locally!

You should take a look at the ONT lights when it shuts down at midnight get the before and after working and not also before you have to reboot to get connected again!

Re: EE Smart Hub Pro disconnects at midnight

Lochness42 — Sun, 12 Oct 2025 08:41:48 GMT

It's actually a bit worse - I don't need to just restart it - I have to reset it by holding the reset button for 20 seconds to get out of the flashing green light. And as a result logs get wiped so I have nothing to looks at.

At midnight the lights go into flashing green state. If I restart the Hub - it keeps flashing green and never changes to aqua, only if I reset it - after few minutes it connects and is aqua.

Some info about the hub:

App version: 2.34.2

Firmware version: r2.64.7-R-1303938-PROD-1

Re: EE Smart Hub Pro disconnects at midnight

JimM11 — Sun, 12 Oct 2025 09:27:33 GMT

@Lochness42 Look at the logs before you power it off, there is nothing to stop you doing that before then, also with the FW that you are quoting then there are updates being applied, as yours is way back in Feb25 version, so hopefully it's just not a failed FW update to your hub.... There is NO reason whatsoever to have to reset the hub to get it working for a failed wan drop off! Below is where it is heading too....

FW: r3.8.24-R-1531355-PROD-1 and the gui is at App version 3.1.3. 17/09/2025 Now https://

You need to say what is going on at the ONT side, no idea which one you have installed as there are a good few different versions and types being used by OR but the Nokia and Adtran are the common ones!AdtranNokia

Re: EE Smart Hub Pro disconnects at midnight

Lochness42 — Sun, 12 Oct 2025 09:50:47 GMT

Sorry, I misunderstood which lights. I'll update after the network goes down tonight.

Is there a way to force firmware update? I can't find any such option in the admin panel.

Re: EE Smart Hub Pro disconnects at midnight

JimM11 — Sun, 12 Oct 2025 11:00:46 GMT

@Lochness42 Until one off the EE Community star's approves the attached pictures you will not be able to see them, but the ONT the separate box that was fitted for the Fibre connection required for your Pro Router to work are the lights to look at, they are just as important as the light on the Router, and NO there is no way for you to get a FW applied you just need to make sure that the EE Router is on and working in the small hours off the morning when EE push the update to it, NOTHING you can do!!!

Re: EE Smart Hub Pro disconnects at midnight

XRaySpeX — Sun, 12 Oct 2025 12:10:10 GMT

Don't worry, the images were awaiting approval. I have now done so & they should appear soon.

Re: EE Smart Hub Pro disconnects at midnight

SN26 — Sun, 12 Oct 2025 21:22:29 GMT

I’m have exactly the same problem with the EE router, switches off/ flashing light at midnight for the past couple of nights.

Re: EE Smart Hub Pro disconnects at midnight

JimM11 — Sun, 12 Oct 2025 21:31:43 GMT

@SN26 Do you also have to factory reset it to get it working again?

Re: EE Smart Hub Pro disconnects at midnight

Zolka — Sun, 12 Oct 2025 22:37:43 GMT

Same here a few nights.. S63. I switched to mobile data than carrying on, only upstairs in the house because there have a poor signal downstairs. Luckily I have unlimited data, shame if someone needs to use limited usage. The camera system everything's connected to wifi is all useless. Also didn't even have an email or text for any planned update or maintenance.

Re: EE Smart Hub Pro disconnects at midnight

Lochness42 — Sun, 12 Oct 2025 23:07:26 GMT

So it did happen now again LAN, PON and Power all solid green on the ONT. Can’t connect to hub admin even directly with Ethernet cable. This is certainly a frustrating situation.

Re: EE Smart Hub Pro disconnects at midnight

SN26 — Mon, 13 Oct 2025 06:38:51 GMT

Yes. Factory reset with pin at back of router.

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Re: EE Smart Hub Pro disconnects at midnight

Lochness42 — Sun, 12 Oct 2025 23:32:41 GMT

One more note. I’ve reset the hub and light turned Aqua. So I don’t think it’s network maintenance

Re: EE Smart Hub Pro disconnects at midnight

JimM11 — Mon, 13 Oct 2025 05:09:26 GMT

@Lochness42 @SN26 @Zolka Since all three off you now appear to be having the exact same effect and the EE Pro router has completely locked up, unable to get to it with the web manager interface and that is reported by @Lochness42, requires a Factory reset to even get it working again, have tagged @Christopher_G the EE support group to make aware off this thread, hopefully depending on his at work schedule he will reach out or get a specific support involved with whatever would be required for your next step or steps....🤔👌

Re: EE Smart Hub Pro disconnects at midnight

JimM11 — Mon, 13 Oct 2025 05:21:14 GMT

@Lochness42 Sure looks like it is not a maintenance issue as you have what would seem a complete locked up EE Router when off/on does not make it recover, the web manager does not allow you to get to it in the slightest at this point in time once you are flashing green, and you will see the group has now grown to three, have also tagged EE support, expect they will pick up the thread and reach out the resources that all will require! Since you have managed to get up and working again quickly after the midnight lockout, can you possible web mange to it, or if you are an app person see where and if the FW has moved on from what you reported yesterday as the version!

Re: EE Smart Hub Pro disconnects at midnight

SN26 — Mon, 13 Oct 2025 06:37:34 GMT

Thanks. My router switched to green flashing light again at midnight last night. 3rd night running now

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Re: EE Smart Hub Pro disconnects at midnight

JimM11 — Mon, 13 Oct 2025 06:20:00 GMT

@SN26 Get back on and delete, edit remove all your personal details as posted on this PUBLIC forum for ALL the internet to see, and as quickly as you can do it!!!!!

Re: EE Smart Hub Pro disconnects at midnight

SN26 — Mon, 13 Oct 2025 07:00:55 GMT

It seems EE have removed my details. Are they still visible to you?

Re: EE Smart Hub Pro disconnects at midnight

JimM11 — Mon, 13 Oct 2025 07:07:24 GMT

@SN26 No, i reported it to the moderator team to try and get them removed asap, where up for just under an hour, but please be careful when you post!

Re: EE Smart Hub Pro disconnects at midnight

SN26 — Mon, 13 Oct 2025 07:10:55 GMT

Thank you. Appreciated.
Have you had any resolution with the router malfunctioning at midnight? I am due to call EE this morning.