topic Re: Possible fraud in Broadband & Landline

Possible fraud

kjw2025 — Fri, 10 Oct 2025 06:27:43 GMT

Received a text yesterday about MY new EE broadband going live, I have not ordered a new broadband? Could it be a new contract?

From number 66033

Also have an email saying I have a new broadband update?

Re: Possible fraud

Chris_B — Fri, 10 Oct 2025 07:10:48 GMT

@kjw2025 you need to call customer support about this as soon as possible

Re: Possible fraud

Michael_D — Fri, 10 Oct 2025 07:15:01 GMT

Hi @kjw2025

It is definitely worth giving our customer service guides a call to get this checked out.

It could be that the wrong number has been given and there is nothing to worry about, but the team will be able to make sure that nothing has been set up for your address, and if it has been, help to get it resolved.

Michael