topic Re: Where's My BB Bill? in Broadband & Landline

Where's My BB Bill?

XRaySpeX — Wed, 08 Oct 2025 17:04:14 GMT

When I go into my online BB a/c I can't see my BB bill anywhere. I was easily able to see it in previous months all this year.

Under Manage broadband the links or pointers I can see are:

Nowt about my bills. only my Cost pm.

Nor is there anything at the top like Manage which could lead me to my bills.

Ah, but hang on a mo'! This is when my browser is at 100% Zoom level. When I reduce that then Manage appears & then I can see View bill

So this enquiry boils down to:

Why when my browser's Zoom level is >= 100% doesn't Manage appear at the top R enabling me to see my bills?

Re: Where's My BB Bill?

Rach_H — Thu, 09 Oct 2025 09:00:22 GMT

Hi @XRaySpeX,

Thanks for letting us know about this. Would you be able to pop me through a screenshot, so I can get this raised for you?

Rach

Re: Where's My BB Bill?

XRaySpeX — Thu, 09 Oct 2025 14:34:36 GMT

N.B. Below screenshot are Full Screen. No more can be shown.

Zoom = 100%:

Zoom = 90%

Re: Where's My BB Bill?

Rach_H — Thu, 09 Oct 2025 15:05:04 GMT

That's perfect. Thanks so much for sending this over @XRaySpeX . Can you also just confirm that the menu options aren't showing further down the page?

Rach