topic Re: EE fibre 1.6gb connection and speed issues in Broadband & Landline

EE fibre 1.6gb connection and speed issues

j33tco — Fri, 03 Oct 2025 06:45:57 GMT

So, moved to EE from Virgin 1gb package , after 24 months they were just asking too much on cost and I got a deal through EE.

Never had an issue with Virgin, speeds were always stable via ethernet and wifi, no jitter or intermittent losses, and with the odd router reboot was really good.

Iv been on EEs 1.6gb busy home bundle with the latest router and extender (wifi7)

Since install, Iv notice on multiple devices, wired and wireless, that there is latency and jitter (lag) when using websites, gaming and social media apps. And from scouring the internet, i'm not the only one.

Unable to change the DNS on this router which is crazy. Iv disabled IPV6 after some research, change firewall settings ect, and nothing I seem to do will help the issue. Speed is also getting throttled from 6pm to 12pm, tests running from 1.4gb over wireless, down to 100-150 during these times.

Iv split SSIDS so my older devices and cameras can stick toa 2.4ghz signal, and other devices using 5ghz (wifi 6 and 7 depending on the device) and all devices are experiencing the same thing.

Does anyone know any fixes or can advise where to go forward with this now. Not been a good experience so far, and also , WTH is up with this EE app, seems it decides when it wants to work or not depending on which way the wind is blowing.

Product code:

SH4-1

Serial number:

+******+**********

Firmware version:

r2.64.7-R-1303938-PROD-1

Firmware updated:

N/A

GUI version:

2.34.2

WAN:

PPP Connected

Data sent / received:

1.66 GB Uploaded / 39.4 GB Downloaded

Broadband username:

*********@************.***

Firewall:

Main WiFi

Network name:

*********

2.4 GHz wireless channel:

Smart (Channel 6)

2.4 GHz wireless security:

WPA3-Personal-Transition

5 GHz wireless channel:

Smart (Channel 100)

5 GHz wireless security:

WPA3-Personal-Transition

6 GHz wireless channel:

Channel 69

6 GHz wireless security:

WPA3-Personal

Compatible WiFi

Network name:

**************

2.4 GHz wireless channel:

Smart (Channel 6)

2.4 GHz wireless security:

WPA-WPA2-Personal

5 GHz wireless channel:

Smart (Channel 100)

5 GHz wireless security:

WPA-WPA2-Personal

[Mod edit: Please do not post personal information on the public board. Thanks!]

Re: EE fibre 1.6gb connection and speed issues

JimM11 — Fri, 03 Oct 2025 08:57:34 GMT

@j33tco There is new FW coming down the pipe to the EE Pro router and extender range, so hang fast until yours get's it's overnight update sometime when EE get round to it!

Re: EE fibre 1.6gb connection and speed issues

XRaySpeX — Fri, 03 Oct 2025 10:19:41 GMT

Changing DNS is available with the latest f/ware upgrade for the SH Pro.

Re: EE fibre 1.6gb connection and speed issues

j33tco — Sun, 05 Oct 2025 19:27:15 GMT

Not sure its even DNS related, every device in the property is getting multiple connection dropouts every 10 mins , only for a few seconds but enough to interrupt tv, live streaming, and even down to social media use. This is happening consistently throughout the day, on multiple different devices using all wifi bands, and even ethernet attached devices.

Re: EE fibre 1.6gb connection and speed issues

JimM11 — Sun, 05 Oct 2025 20:12:22 GMT

@j33tco Suggest that you go read the extremely long posting off the Pro errors and response control, will link that for you!

Edit:- here you go!

1.6Gbit connection new smart hub (white, small box) sporadic issues? DNS MITM? - The EE Community

Re: EE fibre 1.6gb connection and speed issues

j33tco — Mon, 06 Oct 2025 20:53:25 GMT

So my options at present are ;

Aftermarket Router.

Put up and shut up and hope a firmware update comes and its just a dns issue.

Raise a complaint, log and record the instability, and leave my contract already.

It's got so bad, that every device drops connection now, speeds bounce from 80mb dl to 1300+dl both ethernet and wireless, videos and streaming constantly lag and buffer, wifi calling is not an option, and the EE won't even load up half the time for me to continue my chat with the EE advisor on the help section.

Was really hoping fttp and wifi 7 would be a huge upg , but I hate to say it, I'm starting to miss Virgins reliability.

Re: EE fibre 1.6gb connection and speed issues

JimM11 — Mon, 06 Oct 2025 23:00:40 GMT

@j33tco Just keep an eye out at your advanced settings and see when the FW Update gets applied. Version below is the latest so that is what to look out for.

FW: r3.8.24-R-1531355-PROD-1 and the gui is at App version 3.1.3. 17/09/2025 Now https://

Re: EE fibre 1.6gb connection and speed issues

j33tco — Tue, 07 Oct 2025 06:19:30 GMT

Iv given up with EEs tech help, the latest fix is for me to move the wifi booster into the same room as the hub ... someone make sense of that move, even though I'm reporting the problem sat a few meters away from the hub looking at me lol

Re: EE fibre 1.6gb connection and speed issues

j33tco — Tue, 07 Oct 2025 07:16:59 GMT

Re: EE fibre 1.6gb connection and speed issues

JimM11 — Tue, 07 Oct 2025 09:15:34 GMT

@j33tco Are you also having an issue with the pairing of the smart wireless Extender to the EE Router?

Re: EE fibre 1.6gb connection and speed issues

j33tco — Tue, 07 Oct 2025 21:08:49 GMT

Yes so couldn't get it to pair, my concern is the agent asked me to place the extender in the same room as the router which kind of defeats the object, after a moan this morning at 7.30am with the same issues, iv come back from work tonight with a magical FW update thats been applied, iv changed the DNS to cloudfare at the moment and will share any improvements here when iv had some time to play with it all.

Re: EE fibre 1.6gb connection and speed issues

JimM11 — Tue, 07 Oct 2025 21:39:35 GMT

@j33tco That's the point that the agent was try to get across, leaving the two units together and actual using the connect by network method for pairing the two devices is what works best, but at least your system has now FW updated, and the EE Router and the Smart wireless should be a matching set, when you do move the smart wireless to it's position leave it a couple day's to settle in place and train the mesh learning that it will be doing!

Have a feeling that you may not like all the little foibles that are required with the unit's its all a work in progress even though they are now a year old!

Re: EE fibre 1.6gb connection and speed issues

j33tco — Wed, 08 Oct 2025 17:56:37 GMT

Right , so Iv bought a new laptop, top of the range, getting disconnects whilst gaming, looking through the settings, its the only device thats connected to the wifi extender, Im sat literally 4ft away from the hub and the extender is in another room upstairs lol, is there anyway of forcing a device to bypass the extender and connect only directly to the hub ?

Re: EE fibre 1.6gb connection and speed issues

JimM11 — Wed, 08 Oct 2025 18:55:31 GMT

@j33tco Yes, switch the Extender off!

Re: EE fibre 1.6gb connection and speed issues

Peter_W — Thu, 09 Oct 2025 11:37:09 GMT

Hey there @j33tco!

Could you possibly have been closer to the extender when first connecting to your network, and therefore the laptop has become thinking this is the main access point?

If you haven't already, I'd recommend totally forgetting the network in your laptop's settings, then set up the connection again, making sure you're right by the main Hub.

Peter

Re: EE fibre 1.6gb connection and speed issues

j33tco — Fri, 10 Oct 2025 17:59:08 GMT

Everything seems to be ok at present, still seeing some weird fluctuations in speed after 6pm every evening, but a quick Wi-Fi off and back on again on the device seems to fix, will keep monitoring. For now, Iv turned off the extender, its not needed. Speedtest over Wifi 7 on a new device.

Wi-fi calling is still super bad though, not sure what I can do about that though.

Re: EE fibre 1.6gb connection and speed issues

JimM11 — Fri, 10 Oct 2025 19:05:51 GMT

@j33tco Who is your mobile provider, wi-fi calling did work perfectly well on the EE Smarthub+ Router with an EE connected mobile, as sugar 4G signal but perfect and great signal indoor/outdoor so the EE web site reported for the area, duh!

Was simple no wi-fi calling, no mobile as non existent 4G...