topic Smart pro in Broadband & Landline

Smart pro

Jillj50 — Mon, 06 Oct 2025 18:47:40 GMT

Hi engineer came and changed our router to the one above seemed ok but the booster we have won’t connect light always red I’ve done resets the lot means none of our Alexa devices, out door cameras and stuff in our cabin

our old WiFi was 5. Signal now on 2. Signal

i don’t understand any of this and me and hubby feel useless

Re: Smart pro

Chris_B — Mon, 06 Oct 2025 19:00:53 GMT

@Jillj50 Was this booster supplied by EE ? Is it round ? If it is it doesn’t work with the smart hub pro, you need to request a different “WiFi repeater” from EE.

If this is your own purchased WiFi repeater you probably need to login to the router as Admin and switch on compatibility mode.

Re: Smart pro

JimM11 — Mon, 06 Oct 2025 21:09:31 GMT

@Jillj50 For you, Routers and booster's matching set's!

https://ee.co.uk/help/broadband/getting-started/compare-our-range-of-broadband-hubs

https://ee.co.uk/help/broadband/getting-started/setting-up-smart-wifi

Re: Smart pro

XRaySpeX — Mon, 06 Oct 2025 22:30:06 GMT

The white round EE Smart WiFi disc, if that's what you have, will not work with the EE SH Pro.

For the Smart Hub Pro ( SH40J), of Set up your Home Broadband EE Router, you need the Smart WiFi Pro ( SW40J), of Setting up Smart WiFi.

Re: Smart pro

Jillj50 — Wed, 08 Oct 2025 06:14:38 GMT

Thanks everyone new boosters on the way

Re: Smart pro

JimM11 — Wed, 08 Oct 2025 07:51:39 GMT

@Jillj50 The two help links for those, and would advise you set them up with the Ethernet method, leave them connected that way for 24 hours before moving them to your required positions!

https://ee.co.uk/help/broadband/getting-started/setting-up-smart-wifi

https://ee.co.uk/help/broadband/fix-problem/fix-problems-with-smart-wifi