topic Re: Mis sold broadband as a vulnerable pensioner in Broadband & Landline

Mis sold broadband as a vulnerable pensioner

Firemansam25 — Sun, 05 Oct 2025 14:05:36 GMT

My father was mis sold a 24 month internet connection at a whopping cost of £70 a month.

lots of calls to EE but they just don’t care and state that I can buy out contract at over £500 or wait till it ends.

its so bad and criminal when elderly persons are taken advantage of. They are in they’re 80’s and have been taken advantage of.

why can’t EE reduce the package ? Even if it means extending the contract ?

Re: Mis sold broadband as a vulnerable pensioner

Firemansam25 — Sun, 05 Oct 2025 12:12:01 GMT

My father was also mis sold a 24 month internet connection at a whopping cost of £70 a month.

lots of calls to EE but they just don’t care and state that I can buy out contract at over £500 or wait till it ends.

its so bad and criminal when elderly persons are taken advantage of. They are in they’re 80’s and have been taken advantage of.

why can’t EE reduce the package ? Even if it means extending the contract ?

Re: Mis sold broadband as a vulnerable pensioner

Lesley_W — Sun, 05 Oct 2025 14:16:00 GMT

Hi @Firemansam25

Welcome to our community.

I'm sorry you weren't able to get a resolution when you called in. When you spoke to the team did you raise a complaint?

Lesley

Re: Mis sold broadband as a vulnerable pensioner

XRaySpeX — Sun, 05 Oct 2025 14:48:25 GMT

How come he ordered a plan as dear as £70 pm? There are BB plans down to £28 pm. How did he go about ordering it?

Re: Mis sold broadband as a vulnerable pensioner

Firemansam25 — Sun, 05 Oct 2025 16:50:14 GMT

When I asked to raise a complaint I was told they would note it as feedback.

not taken seriously and not a rigorous process.

very sad when people are mis sold and taken advantage of

i have since raised a complaint and hope that they’re package can be reduced

Re: Mis sold broadband as a vulnerable pensioner

Firemansam25 — Sun, 05 Oct 2025 16:51:21 GMT

Because as an older person he does not fully understand and he was pushed towards a plan that he did not need

Re: Mis sold broadband as a vulnerable pensioner

XRaySpeX — Sun, 05 Oct 2025 17:22:03 GMT

Who was it doing the pushing? A shop, a phone call or a door stepper?

Re: Mis sold broadband as a vulnerable pensioner

Firemansam25 — Sun, 05 Oct 2025 17:26:12 GMT

BT and EE arrived at the door and said it was no longer BT supplying. Changed router and placed on a new contract

Re: Mis sold broadband as a vulnerable pensioner

XRaySpeX — Sun, 05 Oct 2025 17:33:25 GMT

Yes, I can understand him being overwhelmed by confrontational sales personal. He didn't need move from BT. He should've shut the door on them.

Re: Mis sold broadband as a vulnerable pensioner

Firemansam25 — Sun, 05 Oct 2025 17:37:21 GMT

I agree. And there are many people who look to take advantage of others. But by not helping with the situation now after having it explained, EE are upholding and endorsing this horrible occurrence.

there is no reason why they couldn’t reduce they’re package to one more suitable for they’re needs and pockets. Maintaining a healthy relationship and loyalty to customers

Re: Mis sold broadband as a vulnerable pensioner

Rach_H — Mon, 06 Oct 2025 07:37:55 GMT

Hi @Firemansam25,

Welcome to the Community!

We know how important it is for our customers to understand what is happening with their plan, so I'm sorry to hear about what has happened here. I'd recommend raising our complaint directly with our execuive team using our complaints form and they will take a look into this and reach out to try and get this resolved.

Rach

Re: Mis sold broadband as a vulnerable pensioner

Firemansam25 — Mon, 06 Oct 2025 07:50:50 GMT

Appreciate your comment.

i have filled out the online form and can only hope that what you say will occur and my parents will receive the help they need from customer care the executive team in order for them to get their lives back on track and in order for them not to worry so much. It’s awful when their confidence is knocked so much and starts affecting their health with worry

Re: Mis sold broadband as a vulnerable pensioner

Rach_H — Mon, 06 Oct 2025 10:16:52 GMT

I absolutely understand @Firemansam25, but I'm confident the team will be able to get this resolved for them.

Rach

Re: Mis sold broadband as a vulnerable pensioner

Firemansam25 — Mon, 06 Oct 2025 11:54:41 GMT

I really hope that’s the case and that it is resolved before they’re health suffers more from worry.

i appreciate your confidence