topic Re: Change over from BT in Broadband & Landline

Change over from BT

Cesca1 — Wed, 18 Sep 2024 07:48:36 GMT

I’ve just today changed my broadband and Tv from BT to EE. I’ve had a text to advise it has now changed, but no information on a password for the EE internet, I’m still on BT internet. My hub hasn’t been changed, I was advised it would automatically change. Please advise on password for EE and the name of the EE Wi-Fi as there are 2 options showing when I’ve looked at it

Re: Change over from BT

JimM11 — Wed, 18 Sep 2024 07:58:09 GMT

@Cesca1 If you have any e-mails from EE check incase they may have went into a spam box? If your hardware has not changed from BT to EE, then everything is still the same for your home broadband router to internet. You will have a new EE ID and account number hopefully in the welcome to EE e-mail! New hardware may not be supplied if EE/BT deem what you have is good enough. You can also get to everything through your MyBT account ID in the meantime.

Re: Change over from BT

Cesca1 — Wed, 18 Sep 2024 08:32:09 GMT

Thank you for your help, I will check through my emails

Sent from my iPhone

Re: Change over from BT

Clockhse57 — Sun, 05 Oct 2025 07:37:31 GMT

My broadband is much slower now changed from bt to ee. This is not right. Getting poorer service for same subscription.

Re: Change over from BT

JimM11 — Sun, 05 Oct 2025 08:04:49 GMT

@Clockhse57 For you!

Re: Change over from BT

XRaySpeX — Sun, 05 Oct 2025 14:36:40 GMT

@Clockhse57 : What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?

Re: Change over from BT

Clockhse57 — Sun, 05 Oct 2025 16:43:55 GMT

Fibre 67 essential.[image: IMG_20251005_171645.jpg]
64 - 74mpbs

Re: Change over from BT

XRaySpeX — Sun, 05 Oct 2025 17:19:35 GMT

That image is on your own device which we can't see from here. Use the Camera icon above your text to upload an image file to here.