topic Re: EE wifi Hotspot in Broadband & Landline

EE wifi Hotspot

moodybluetwo — Wed, 16 Jul 2025 10:53:48 GMT

I have recently subscribed to EE broadband and have noticed that my router is broadcasting " EE wifi" . I would like to remove this facility but there doesn't appear to be any way ....can someone help? Thanks

Re: EE wifi Hotspot

JimM11 — Wed, 16 Jul 2025 11:23:38 GMT

@moodybluetwo Search the forum for EE WiFi, and the latest post's will have all the information that you require!

EE Wifi showing as open network - The EE Community

Re: EE wifi Hotspot

XRaySpeX — Wed, 16 Jul 2025 12:50:18 GMT

In your online EE a/c under Manage > Plans & Subs > Manage broadband > EE WiFi (at bottom) > Learn more about EE WiFi :

Opt Out & then Opt In again.

This may only be a temporary workaround as it relies on what I believe is a glitch. Opting in again should make the EE WiFi SSID broadcast from your router but currently it doesn't.

Re: EE wifi Hotspot

moodybluetwo — Sat, 04 Oct 2025 09:35:22 GMT

Sorry about the delay in replying but I've been in contact with EE and they cannot sort it out although they admit the fault is on their side.

The story so far....

In the summer I joined EE fibre network and all was fine. My computer picked another EE network close by and that was the EE hotspot coming from my router. I did not opt in for this. EE told me to "opt in ".....then I can "opt out"....but when I try to opt in it tells me I cannot do so at this time. Using Inssider I can see the EE Hotspot with one client on it but no way I can turn it off. Any advice would be appreciated.

Re: EE wifi Hotspot

bobpullen — Sat, 04 Oct 2025 10:11:55 GMT

If you've followed the instructions suggested by @XRaySpeX and the page states that you are already opted out, then there should be no EE WiFi broadcast from your hub. Are you confident the network you're seeing isn't that from a neighbouring router?

Re: EE wifi Hotspot

moodybluetwo — Sat, 04 Oct 2025 14:27:31 GMT

When I switch off my router my internet id and the hotspot id disappear at the same time. There is no one nearby using BT or EE .

Re: EE wifi Hotspot

XRaySpeX — Sat, 04 Oct 2025 18:10:31 GMT

If you want to get rid of it completely, in your online EE a/c under Manage > Plans & Subs > Manage broadband > EE WiFi (at bottom) > Learn more about EE WiFi:& then Opt Out. You won't then be able to use other EE WiFi nodes.

Re: EE wifi Hotspot

moodybluetwo — Sat, 04 Oct 2025 19:22:31 GMT

The opt in / opt button does not work …. That’s the problem.

Re: EE wifi Hotspot

JimM11 — Sat, 04 Oct 2025 20:58:33 GMT

@moodybluetwo Pretty much until EE get to the bottom off it on your account side then you are going to be stuck until then! All you can do is go make it official and fill out the complaints form and get it registered for more attention!

Re: EE wifi Hotspot

moodybluetwo — Sat, 04 Oct 2025 22:08:16 GMT

I don't think EE have the ability or enthusiasm to sort this out...so I may obtain a new third party router and fit it myself. That way I have total control of the setup...and can use it with other companies in the future.

Re: EE wifi Hotspot

JimM11 — Sat, 04 Oct 2025 22:12:05 GMT

@moodybluetwo Just keep complaining, eventually they will either sit up and take note, or tell you to leave! Prep a complaint, just keep putting it in!

Re: EE wifi Hotspot

moodybluetwo — Sun, 05 Oct 2025 07:58:29 GMT

This is the current state of play....

Dear Mr. Harris,

I’m writing to confirm the details regarding your EE hotspot access, as requested.

Your broadband hub is not part of the EE hotspot process because you opted out when your current contract was initiated. At present, I’m unable to amend your profile to opt you back in, which would be required before you could opt out again. I understand this may be frustrating, and I appreciate your patience while we investigated the matter.

Depending on your mobile device, you may be able to toggle hotspot access on or off as needed. If you’re using an EE mobile phone, you should still be able to connect to our millions of hotspot locations, subject to availability in your area.

This email serves as confirmation of the situation. The complaint raised has now been resolved and closed.

If you have any further questions or need additional support, please don’t hesitate to get in touch.

Gopinath *****
Digital Resolution Team
BT Consumer

[Mod edit - removed full name of member of staff]

Re: EE wifi Hotspot

JimM11 — Sat, 04 Oct 2025 22:41:46 GMT

@moodybluetwo And tell them to get the ee wifi off your home router and to stop transmitting the ssid so any EE customer can jump on and use your bandwidth! Resolved an closed sure is not! See way back in July when EE stuffed it up for all!

EE Wifi showing as open network - The EE Community

Re: EE wifi Hotspot

moodybluetwo — Sun, 09 Nov 2025 10:47:33 GMT

Update. I've fitted my own router which was really easy and guess what....hot spot has gone ! I never expected EE to be able to sort this because its beyond their capability ....they don't have a complete understanding of their own system in my opinion .

Re: EE wifi Hotspot

nolongaafanofee — Sun, 09 Nov 2025 23:16:31 GMT

Open the Router manager ( either through network and connections or by typing the router's url into the address pane of your search provider ); select advanced settings; enter your admin password; when the advanced settings page is opened select the main wifi pane; then change the wifi name displayed in the top panel, to one of your choice ( can be anything you choose ). I changed my network name to a name similar to another provider's format e.g SKY ******* in the hope that it might drive potential hackers nuts trying to penetrate my router, using the security protocols of a completely different company. The best defense, is to change your admin password and your network connection password frequently. ( twenty characters minimum ); using anything you can muster; you won't to be popular with your nearest and dearest though! ( don't be conned by the old '''three random words''' bull that is currently doing the rounds ). I use upper/lower case letters, numbers, special characters, smileys, ATASC II characters and the worlds alphabet soup in the mix. If it comes to potential blows with your kin, then you can copy and paste exotic network passwords onto other devices, using a USB connection, or even message them disguised as part of a very long string, so they can be copied and pasted by the recipient. ( not as secure, but shouldn't be a problem if the message is not headed, the string is long and the message/Email is deleted immediately by both the sender and the recipient. after the password is successfully used by the recipient. ).

Re: EE wifi Hotspot

richardgc1 — Tue, 11 Nov 2025 22:04:32 GMT

What router did you go for? I'm looking to switch too, really not keen on the Hub.

Re: EE wifi Hotspot

nolongaafanofee — Wed, 12 Nov 2025 22:13:05 GMT

Still using and abusing the hubs provided ( cheapskate ); not been piggybacked or hacked since EE took over from Orange ( or when I was with Freeserve Wannado or Orange for that matter ); I just keep annoying the family with frequent, finicky, pesky password changes. Interesting note though; When EE first took the reins I was paying 25 quid for 74 Mbs with 4 seconds ping and under 30 milliseconds delay; , but this speed has suddenly declined and I am now paying 46 pounds for 50 Mbs with an average 20 second ping and up to 160 millisecond delay; real con merchants methinks, as nothing has changed with my setup since EE became the bedfellow of BT. What really sticks in my craw is the ads showing EE broad band for 26 pounds with a 300 quid handout for switching fees. I don't believe the smart hub to be any better or worse, with regard to security than other providers'; frequent checks on connected devices by using the dashboard will determine if the local chancers are taking the mickey; and a replacement of the default passwords is a must. Be careful if you do switch to a third party hub! One or two brands are known to be insecure; more than a few will attract '''incompatibility issues''' with the '''nosier''' providers that want to know your every browsing detail..Not sure if EE/BT are included in the list. but it wouldn't come as a surprise.

Re: EE wifi Hotspot

moodybluetwo — Thu, 13 Nov 2025 09:02:52 GMT

Now using Asus RT-BE58U WiFi 7 router. Runs at 70 mbps with better coverage.... I now have total control .

Sent from Outlook for iOS<>

Re: EE wifi Hotspot

JimM11 — Thu, 13 Nov 2025 11:28:06 GMT

@moodybluetwo Why so slow, are you routing via a fttc connected line, and not on a FF full Fibre FTTP connection yet!

Re: EE wifi Hotspot

moodybluetwo — Thu, 13 Nov 2025 12:03:52 GMT

That’s the speed I pay for…. With the EE router used to get around 34 mbps

Sent from Outlook for iOS<>