topic Re: Broadband access parental controls in Broadband & Landline

Broadband access parental controls

Bellabee — Thu, 02 Oct 2025 16:16:42 GMT

Hi all, I have this week changed over from BT to EE, and 90% of the time I can't access the parental controls for the broadband. I reinstalled the app, nothing, then reset the router in case it was a connection issue. I still cannot get on the broadband section of the app and have no way to stop the wifi on certain devices and they have had unlimited access all night for days. Is the app always this unfit for purpose? Considering cancelling as the app is a bit of a deal breaker in this house.

Re: Broadband access parental controls

JimM11 — Thu, 02 Oct 2025 17:27:21 GMT

@Bellabee What app are you using, what EE Router or BT Router are you using on the connection, and doubt you will be allowed anyway back to a BT Service ever!

Re: Broadband access parental controls

Rach_H — Fri, 03 Oct 2025 17:25:16 GMT

Hi @Bellabee

Welcome to the Community!

I'm sorry to hear about the trouble you're having with your connection, as this isn't what we want to hear. I'd recommend reaching out to our team, and they will be able to check your account is set up correctly, so you can manage this moving forward.

Rach