topic Re: WiFi 7 Router not received in Broadband & Landline

WiFi 7 Router not received

Mathewjg — Wed, 01 Oct 2025 13:48:58 GMT

After moving house I was told that I have to open a new account. All along I have told each EE sales person that I want wifi 7. The engineer arrived to instal fibre broadband but didnt have the router. The router arrived today and its the wifi 6. I called support to be told that I have to wait for the account to be activated, cancel the order and make a new one!! The current web site advert indicates that all new fibre to the home products come with smart hub pro. I have the 500mb service so surely a simple change of router is required. Its been logged as a complaint so perhaps it will get resolved but its been a frustrating experience.

Re: WiFi 7 Router not received

JimM11 — Wed, 01 Oct 2025 13:37:36 GMT

@Mathewjg Tread very carefully with the advice that you have been given with regards to the cancel order as previous leads to all kinds off issues, like cancelled, oops sorry you now have to wait a couple off weeks while that pends!

Re: WiFi 7 Router not received

XRaySpeX — Wed, 01 Oct 2025 13:48:46 GMT

@Mathewjg wrote:
The current web site advert indicates that all new fibre to the home products come with smart hub pro.

No, it doesn't! Only the 1.6 Gig plans:

Re: WiFi 7 Router not received

Mathewjg — Wed, 01 Oct 2025 15:36:19 GMT

The web page which had been up for the last few weeks had the smart hub pro at the head of the add and then all the other broadband speeds under it with no mention that it was only for 1.6g. When I went to check it again the page was not loading and when it did, the smart hub pro had been removed. I later saw that it can be added for about £9 per month but since then I have seen them advertised (not by EE) for about £60 - so definitely not worth paying £9 per month.

Re: WiFi 7 Router not received

JimM11 — Wed, 01 Oct 2025 15:52:38 GMT

@Mathewjg Spend your money wisely, there is a reason why they are out at that price on the other sites and buy a good replacement third party device if you do not need the DV phone feature or if so connect through the EE on a better Router!