topic Re: IVE COMPLAINED SO MANY TIMES BUT STILL NOT RESOLVED in Broadband & Landline

IVE COMPLAINED SO MANY TIMES BUT STILL NOT RESOLVED

Profile closed — Tue, 30 Sep 2025 06:16:32 GMT

Hi Everyone,

EE are trying to get me pay £1332.95 for leaving within the 14 days. I've rung them on numerous occasions and explained to them that I rang to cancel within 14 days to which they agreed. But now it's been sent to a debt collection agency. Any advice please much appreciated

Re: IVE COMPLAINED SO MANY TIMES BUT STILL NOT RESOLVED

Katie_B — Tue, 30 Sep 2025 07:16:15 GMT

Good morning @Profile closed.

Welcome to the EE Community.

Our customer care team are in the best position to be able to investigate this further.

When you last spoke with an agent what was advised?

Katie

Re: IVE COMPLAINED SO MANY TIMES BUT STILL NOT RESOLVED

XRaySpeX — Tue, 30 Sep 2025 15:59:46 GMT

How did you go about leaving EE? Did you tell EE you wanted to leave within the 14 days?

Re: IVE COMPLAINED SO MANY TIMES BUT STILL NOT RESOLVED

Profile closed — Tue, 30 Sep 2025 16:07:27 GMT

Hi XRaySpeX, Katie_B,

I was told over the phone that there be no charge and they said they will send an email in regards to returning equipment which I have returned. I did tell I was leaving within the 14 days. I spoke to an EE guide this morning who's sent it to higher management but this was done before nothing has happened. I'm getting rather tired of ringing. I will take further action if not resolved.

Thank you for your replies

Re: IVE COMPLAINED SO MANY TIMES BUT STILL NOT RESOLVED

Christopher_G — Tue, 30 Sep 2025 16:38:30 GMT

Thanks for the update, @Profile closed

Hopefully, that guide and higher management can look into this for you and help get it sorted. If you're not happy with how things are progressing, you can also fill in our complaint form. A dedicated team will then look into it and contact you to discuss further.

I hope you manage to get sorted soon. Please keep us updated.

Chris

Re: IVE COMPLAINED SO MANY TIMES BUT STILL NOT RESOLVED

Profile closed — Thu, 02 Oct 2025 04:57:49 GMT

Hi Chris,

I actually filled out a complaint form on Monday still not heard nothing and bill is still showing as unsettled.

Kind regards

Re: IVE COMPLAINED SO MANY TIMES BUT STILL NOT RESOLVED

Peter_W — Thu, 02 Oct 2025 07:06:14 GMT

Good morning @Profile closed.

We do recommend it can take up to 7 days for our complaints team to review your case and get back in touch, but it can be sooner than this too.

Please keep us posted on how things go though, and if needs be we can take another look from there.

Peter

Re: IVE COMPLAINED SO MANY TIMES BUT STILL NOT RESOLVED

Profile closed — Fri, 03 Oct 2025 13:38:12 GMT

Hi Peter_W,

Unfortunately it's still not sorted. It's causing unnecessary stress because I'm trying get in citizens advice but I can't get through. EE aren't taking it seriously especially the higher management. So I have no choice but to take it further.

Kind regards

Re: IVE COMPLAINED SO MANY TIMES BUT STILL NOT RESOLVED

Profile closed — Fri, 03 Oct 2025 14:13:07 GMT

Hi all,

It's finally sorted, I contacted again today and they said it will be taken off by 12th October. Still they should of told me that rather than me having to keep chasing for it.

Anyways I'm relieved.

Kinds regard

Re: IVE COMPLAINED SO MANY TIMES BUT STILL NOT RESOLVED

Christopher_G — Fri, 03 Oct 2025 14:46:08 GMT

I'm so glad it's all sorted for you, that must be some relief, @Profile closed

Thanks for coming back to let us know.

Chris