topic Re: Internet access through Broadband with ee is a total JOKE. Moved to ee and less in Broadband & Landline

Internet access through Broadband with ee is a total JOKE. Moved to ee and less

BradfordBantam — Tue, 30 Sep 2025 00:36:17 GMT

Re: Internet access through Broadband with ee is a total JOKE. Moved to ee and less

BradfordBantam — Tue, 30 Sep 2025 00:40:06 GMT

Internet access constantly dropping. TV constantly saying no Internet access. Never able to access ee App as always "down for maintenance '. This has to be the worst Internet Provider on the planet.

Re: Internet access through Broadband with ee is a total JOKE. Moved to ee and less

Schockwave — Tue, 30 Sep 2025 11:01:51 GMT

@BradfordBantam , maintenance happens over night, are you able to access the app now during the day?

Re: Internet access through Broadband with ee is a total JOKE. Moved to ee and less

Rach_H — Tue, 30 Sep 2025 11:11:23 GMT

Hi @BradfordBantam,

Welcome to the Community!

I'm sorry to hear about the trouble you're having with your connection and your app. I'd recommend texting 'HELP' to 66033 and our team will run some tests to see what is causing the problem and let you know the next steps.

Rach

Re: Internet access through Broadband with ee is a total JOKE. Moved to ee and less

XRaySpeX — Tue, 30 Sep 2025 16:03:41 GMT

What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?