topic HOW TO FIND OUT IF CREDIT HAS BEEN PAID INTO MY ACCOUNT in Broadband & Landline

HOW TO FIND OUT IF CREDIT HAS BEEN PAID INTO MY ACCOUNT

SARA743 — Tue, 30 Sep 2025 08:37:15 GMT

I SWITCHED FROM SKY BROADBAND TO EE. EE HAVE SAID THAT THEY WILL CREDIT MY ACCOUNT FOR SWITCHING IN 28 DAYS HOW DO I FIND OUT IF THE MONEY HAS BEEN ADDED TO MY ACCOUNT

Re: HOW TO FIND OUT IF CREDIT HAS BEEN PAID INTO MY ACCOUNT

Ritu_D — Tue, 30 Sep 2025 10:46:01 GMT

Hi @SARA743

Thanks for reaching out here on the community.

You can check the Switching Credit on your EE account.

Do you have access to your online account?

Thanks

Ritu

Re: HOW TO FIND OUT IF CREDIT HAS BEEN PAID INTO MY ACCOUNT

XRaySpeX — Tue, 30 Sep 2025 15:54:47 GMT

You'll get an email & you will see it applied as credit to your next bill. See Switching Credit :

Once we’ve received your bill and validated the leaving fees, we'll credit this to your next EE bill. You’ll get an email to let you know if your claim has been successful.