topic BT BB customer for manyyears , just moved over to EE ,(same company ) in Broadband & Landline

BT BB customer for manyyears , just moved over to EE ,(same company )

anandass — Mon, 29 Sep 2025 19:55:16 GMT

Hi,

Last week I had a engineer came into replace the copper to Full fibre - the enginner was good and he did his part , I was told it will talk two days or so to get your full speed,(150M,125M guarnteed) sadly I have been checking the spped over few days , and still Nowhere near at least 125M ? whih is min, so far I have been getting near 89meg , this teasting was carried out from fixed Win11 PC , with LAN Card and direct RJ45 CABLE ,I have also done varous testing on Mobile devices , and the speed on mobile devcie is about 84meg and Fixed PC ,92MEG (This is the most maximum I have seen over few days , when asked for support the support team thought I may need a change of router , despite I dont agree the issue is Not In my house but further up , either the fibre ends are not cleaned ,or other factors, also i have done test from fast.com and google speed test , on all tests the results are below 93Meg, I have a linksys Wifi 6 router in hand so I add that as a AP on to the Main router , but the spped was getting more than 130meg ? how come ? also I ned to have the EE/BT hub for Digital voice

could anyone suggest what else I can do to see the magic figure of 125/meg - also , the speed varies throughout the day

any ideas , I could try or move on ?

Re: BT BB customer for manyyears , just moved over to EE ,(same company )

XRaySpeX — Mon, 29 Sep 2025 21:04:18 GMT

Not same co. but same group, separate ISP.
You must use the supplied EE router as main router to have DV.
If you are getting more than 130 Meg from a Linksys acting as an AP to main router, then the issue can't be the fibre connection.
I got about 150 Meg from the beginning on my EE BB FF 150 plan.

Try a speedtest, preferably wired using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

Re: BT BB customer for manyyears , just moved over to EE ,(same company )

anadass — Mon, 29 Sep 2025 21:52:20 GMT

Thanks , I have done that already, with straight RJ45 cable from router to PC , and have ven disabled all other devices off the router, just to see if I can get 150M from cable connceted to BB Router , also I notised that on home page of logging in the page the fibre conncetion is :Fibre conncewtions FTTX ? thought if the fibre should be FTTH or am I wrong to assume ?fs have tested are PC>> RJ45>> stright into router port = result is <92 mg and it varies a lot , also Mobile next to the pc tested speed is 88meg .

i have also tested on fast.com and google speed test >> both same results of 88-92 m

just thinking should have stayed with copper with 66meg happy days , no drops.

Re: BT BB customer for manyyears , just moved over to EE ,(same company )

XRaySpeX — Mon, 29 Sep 2025 23:34:54 GMT

FTTX is OK. It represents FTTP or FTTH.