https://community.ee.co.uk/t5/Broadband-Landline/Smart-hub-extender/m-p/1570077#M127771 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2216723">@Caroline19861</a>&nbsp;</P> <P>Welcome to the community.</P> <P>If it is one of our Smart WiFi extenders, you can see how to set up the extender on our <A href="https://ee.co.uk/help/broadband/getting-started/setting-up-smart-wifi" target="_blank">Setting up Smart WiFi</A>, which includes a video guide.</P> <P>If it is not the router or extender shown, let us know what you have and we can look to help.</P> <P>Michael</P> Sun, 28 Sep 2025 10:39:40 GMT Michael_D 2025-09-28T10:39:40Z https://community.ee.co.uk/t5/Broadband-Landline/Smart-hub-extender/m-p/1570022#M127770 <HR /><P>Hiya, we recently had full fibre fitted and was given an “extender box for upstairs. We can’t work out how to use it and can’t see any instructions with it. We have plugged it in but it is doing nothing and we have no internet upstairs and suggestions? Many thanks&nbsp;</P> Sun, 28 Sep 2025 07:17:14 GMT https://community.ee.co.uk/t5/Broadband-Landline/Smart-hub-extender/m-p/1570022#M127770 Caroline19861 2025-09-28T07:17:14Z https://community.ee.co.uk/t5/Broadband-Landline/Smart-hub-extender/m-p/1570077#M127771 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2216723">@Caroline19861</a>&nbsp;</P> <P>Welcome to the community.</P> <P>If it is one of our Smart WiFi extenders, you can see how to set up the extender on our <A href="https://ee.co.uk/help/broadband/getting-started/setting-up-smart-wifi" target="_blank">Setting up Smart WiFi</A>, which includes a video guide.</P> <P>If it is not the router or extender shown, let us know what you have and we can look to help.</P> <P>Michael</P> Sun, 28 Sep 2025 10:39:40 GMT https://community.ee.co.uk/t5/Broadband-Landline/Smart-hub-extender/m-p/1570077#M127771 Michael_D 2025-09-28T10:39:40Z