topic Re: Need to speak to a human in Broadband & Landline

Need to speak to a human

Rustysyx — Fri, 26 Sep 2025 11:53:07 GMT

Seriously cannot contact a single human about the fact you’ve sent the wrong hub. Your bots keep running diagnostics and telling me it’s not connected. Like duh…….

tour 150 , app and website yield no results either.

someone needs to contact me soon or I’m switching network as this non - level of customer service is completely ridiculous

[mod edit: added title]

Re: Need to speak to a human

XRaySpeX — Fri, 26 Sep 2025 11:00:06 GMT

@Rustysyx : Try calling CS on the Freephone no. (Opt 1) in my sig.

Re: Need to speak to a human

Leanne_T — Fri, 26 Sep 2025 14:47:21 GMT

Hi there @Rustysyx

Thanks for coming to the community.

I'm sorry we have no account access to contact you to get this looked into for you.

If you can call us as @XRaySpeX has advised, the team will be able to help with the incorrect hub you have been sent, and get this sorted for you.

Leanne.