Speed capped between 7PM-11PM (on 1.6 Gbps package)

Ar5had007 — Tue, 23 Sep 2025 19:39:00 GMT

For the past week, between 7-11PM, my download speed has been very low, between 150-300Mbps. I’ve restarted my ONT, my 3rd party router, I’ve even plugged in my EE router, and the app says I’m receiving below the guaranteed speed of 1.3Gbps.

Throughout the day, I get the full 1.6Gbps. This issue only happens between 7-11PM.

When I call customer service during the day, they say everything is normal as I receive 1.6Gbps.

And when I call during 7-11PM, customer service is closed-even though they told me they close at 9PM. I called today at 1930, and the automated message said they close at 7PM. I then got an automated text for callback saying till 8PM.

I’ve been trying to contact EE for days now, can’t get hold of anyone.

What are my steps now?

Re: Speed capped between 7PM-11PM (on 1.6 Gbps package)

XRaySpeX — Tue, 23 Sep 2025 19:56:00 GMT

At that time Text HELP to 66033 to get EE to test the line & see what needs doing.

Re: Speed capped between 7PM-11PM (on 1.6 Gbps package)

Weety — Tue, 23 Sep 2025 19:59:50 GMT

Exactly the same issue I am having on the 900mbs/s service

EE will of course send an eningeers (during the day), who won’t find anything wrong

topic Speed capped between 7PM-11PM (on 1.6 Gbps package) in Broadband & Landline

Speed capped between 7PM-11PM (on 1.6 Gbps package)

Re: Speed capped between 7PM-11PM (on 1.6 Gbps package)

Re: Speed capped between 7PM-11PM (on 1.6 Gbps package)