Broadband

Ibartdeco51 — Tue, 23 Sep 2025 11:48:29 GMT

Broadband sluggish especially between 4-8pm I’m on MPB tariff.

Re: Broadband

XRaySpeX — Tue, 23 Sep 2025 12:32:38 GMT

What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?

Re: Broadband

Ibartdeco51 — Wed, 24 Sep 2025 10:39:33 GMT

Hi Xspecs
I’m on the following:
Full Fibre 150
149 mbps
Smart Hub SH40J
Regards
Les
Sent from my iPhone

Re: Broadband

XRaySpeX — Wed, 24 Sep 2025 11:37:09 GMT

Welcome to EE's Home Broadband Forum.

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats:

For a SmartHub: login and go to Advanced Settings > Technical Log > Information. Obscure your names & any numbers in the BB Username & also the SSIDs. Also post the Home > Status page.
For a BrightBox: login and go to Advanced Settings > System > DSL Status. Also post 'System Uptime' from top of System Log page.
For other routers: login to it according to the label on it as the admin user & navigate looking for its router/connection statistics.

Full router stats are key to any speed & connection issues.

2. Try a speedtest, preferably wired using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

Do the above both during the sluggish period & outside it.

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