topic Re: Wifi connection keeps failing in Broadband & Landline

Wifi connection keeps failing

STU39 — Mon, 22 Sep 2025 19:24:02 GMT

Today for no known reason our WiFi disconnected. We did the usual steps to reset and connection was made again which lasted a couple of minutes and disconnected. We have now reset the router and modem multiple times and are still unable to maintain a connection for longer than a couple of minutes. Completely frustrating. Has anyone experienced this?

Re: Wifi connection keeps failing

JimM11 — Mon, 22 Sep 2025 21:01:42 GMT

@STU39 What EE Router do you have, and explain what you are seeing light wise on the router, that will help to determine a possible route cause!

You may wish to look and read this post as a just incase.

TWO ROUTERS LATER AND STILL NO INTERNET - The EE Community

Re: Wifi connection keeps failing

XRaySpeX — Mon, 22 Sep 2025 21:54:32 GMT

I take it that by saying "WiFi" you mean Broadband & it was the router that discon'ed from it.

What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?

Re: Wifi connection keeps failing

STU39 — Tue, 23 Sep 2025 10:54:12 GMT

Hi Jim, the model is a Smart Hub SH31B and once the connection is lost, a solid green light is all that appears on the router.

Re: Wifi connection keeps failing

STU39 — Tue, 23 Sep 2025 10:57:37 GMT

Hi XRay, I do mean broadband & it's the router that seemingly is causing the issue.

My EE BB plan is Essentials: Fibre 67. The router is a Smart Hub SH31B and I don't have any WiFi extenders. Router connected into a openreach Master Socket 5C

Re: Wifi connection keeps failing

XRaySpeX — Tue, 23 Sep 2025 12:10:41 GMT

Locate the hidden test socket that is revealed when you remove the bottom half of the split faceplate (2 screws or press tabs) of your master socket. Only do this if you have a split faceplate. Do you have any extension sockets in the home even if unused? Are there any wires connected to back of faceplate of master socket?

Only if you have an active landline, try the BT Quiet Line Test (QLT), dial 17070 Opt 2, preferably with a corded phone, in the test socket with the router disconnected. If there is any noise, report it to your landline provider as a voice fault (don't mention Broadband). Often sorting out voice faults will fix the Broadband as well.

Reboot the router & plug it into the test socket using a DSL dangly micro-filter. Post the full router stats & System Uptime when plugged into test socket.

Is the issue any better?

Re: Wifi connection keeps failing

JimM11 — Tue, 23 Sep 2025 18:41:03 GMT

@STU39 No problems, it was the few minutes holding the connection up that caught the eye, one off the symptoms but not completely for a failing PSU, more common is the green/flash white!