topic Re: WiFi 7 Pro Router - Ready to take a mallet to it! in Broadband & Landline

WiFi 7 Pro Router - Ready to take a mallet to it!

Tinbum73 — Sun, 14 Sep 2025 15:12:07 GMT

Been on the Busiest Home bundle for nearly a year, with the WiFi 7 router. All has been working well up until the last few months.

I have a lot of smart devices, these all connect to the 2.4ghz network, recently (in the last two months) devices randomly disconnect, there seems no pattern to it, and to make it worse the router will show the device as connected, the status light on the device can show its connected, but apps will say disconnected. This is across a whole host of different devices, Redsea, Neptune, Meross, Octopus etc. So I know its an issue with a particular brand.

I’ve recently changed the 2.4ghz channel from smart to a fixed channel, this seems to help, but then the router will randomly drop everything and I have to mess about changing channels to then go back to original channel to get everything reconnected.

I’ve had a new router delivered, that was great for around 18hrs, but its now doing exactly the same thing.

In total I have around 75 devices connected, which is below the max number the router support from what I can tell. Wondering if anyone else is having similar? And if so, if anyone has found a fix?

Re: WiFi 7 Pro Router - Ready to take a mallet to it!

tnj — Sun, 14 Sep 2025 15:33:10 GMT

I have exactly the same since I went live at the end of May, and I have had an EE engineer visit and change the router and they were unable to resolve the issue. I was told it could only be fixed with a firmware update but this has not been forthcoming.

My temporary resolution is to provide my 2.4G WiFi off my old BT Smarthub2 and extender discs whilst using my own DHCP/DNS server. I have around 90 WiFi devices the majority being Tuya based.

I believe buying an alternative hub and extenders would also work but I am reluctant to spend that much money when a fix could be around the corner.

Re: WiFi 7 Pro Router - Ready to take a mallet to it!

Tinbum73 — Sun, 14 Sep 2025 18:27:51 GMT

Unfortunately I don’t have an old router I can do with that 😐 It’s been making go totally bonkers, especially as I have some critical devices that monitor the parameters of my marine tank!

I don’t want to buy a new hub and mesh system either, we’re already paying EE a small fortune for their top tier service and can’t even get EETV because of that! I might get a cheap router that I can plug in and run a separate 2.4ghz network as you’ve done.

In the meantime I see a grump email to EE in the offing.

Re: WiFi 7 Pro Router - Ready to take a mallet to it!

XRaySpeX — Sun, 14 Sep 2025 18:33:36 GMT

EE provides no email contact. You can make a formal complaint to EE & if you don't get satisfaction after 8 weeks or come to a deadlock you can take it to EE's ADR provider. See Complaints code of practice and here is the Complaints Form .

Re: WiFi 7 Pro Router - Ready to take a mallet to it!

Huggons1 — Tue, 16 Sep 2025 16:21:12 GMT

I reported the bug last year, that setting a fixed channel on the smart hub pro, doesn't lock in. I let them know that it was a bug with the firmware. The router was swapped and 2nd and the 3rd router had the same bug/ issue. Then they sent out an EE tech who witnessed the bug. He was a complete waste of time and wanted to argue, as to why anyone would want to set a fixed channel! I did attempt to explain that there was a bug and the router was not working as designed, however he couldn't comprehend the facts and blamed my heating controls!

I am in contact with Jordan TA, an EE tech on this forum. He acknowledged the bug and said that it was due to be fixed shortly in a firmware update. This however was months ago. Latest smart hub pro firmware is February 2025 r2.64.7-R-1303938-PROD-1
App version: 2.34.2.

The upshot of my journey is EE struggle to understand the basics and their flagship router is for some reason being sidelined. The smart hub plus router, has been receiving lots of attention and firmware updates, since it was launched.

Hope this helps.

Re: WiFi 7 Pro Router - Ready to take a mallet to it!

Tinbum73 — Tue, 16 Sep 2025 17:15:52 GMT

That is annoying.

I’ve literally just got of the phone to EE, they’ve said it’s a known bug and they have an updated firmware to push out. The agent said he’s filled in a form, and so the firmware should be pushed out in 48hrs.

if it’s not, and it’s still not working, I’m not sure what to do. Looking at WiFi 7 tri band routers and they are mega £’s, so that’s out of the question.

Things are getting so bad, I’m struggling with teams calls, with constant disconnections!

Re: WiFi 7 Pro Router - Ready to take a mallet to it!

tnj — Tue, 16 Sep 2025 17:34:53 GMT

Even more annoying is I spent some time with EE tech on the phone today and their solution is sending me another router which will apparently fix the WiFi optimisation issue, but I don't believe it will.

Re: WiFi 7 Pro Router - Ready to take a mallet to it!

Tinbum73 — Tue, 16 Sep 2025 18:07:07 GMT

That’s what have I just been through - router replacement. Worked perfect for 24hrs, then I assume it must have done a firmware update and I was back to square one.

Re: WiFi 7 Pro Router - Ready to take a mallet to it!

Huggons1 — Tue, 16 Sep 2025 18:32:31 GMT

I will be surprised if there is an update in the next few days

Re: WiFi 7 Pro Router - Ready to take a mallet to it!

Tinbum73 — Tue, 16 Sep 2025 18:45:39 GMT

Me to, if not, I may ask them to send me the Smart Router Plus and discs, as an interim until they can sort out the issues, as well as a discount for the grief!

Re: WiFi 7 Pro Router - Ready to take a mallet to it!

JimM11 — Tue, 16 Sep 2025 19:13:48 GMT

@Huggons1 The EE Smarthub+ suffered badly for well over a year, same time that the Pro has now been out for it's release last Sept2024! It was well by that point that the Plus had to be sorted out somewhat better and the Ratio is well in excess Plus to Pro. So the flagship has to take a back seat at present!

Re: WiFi 7 Pro Router - Ready to take a mallet to it!

Garycpos — Thu, 18 Sep 2025 20:14:56 GMT

Agreed, I have a lot of older 2.4 WiFi devices, heating, garden lights, cameras etc that was overwhelming the router (imo) and causing issues like yourself, it drove me mad with devices dropping off the network and devices like WiFi power points failing to work, but since fitting a WiFi 7 (EAP 772) AP upstairs on a direct cable to the WiFi 7 Router the issues have gone ?

I can only assume there are inherent issues with the router on the WiFi 7 Compatible Network as I have had no issues on 5ghz or 6ghz.

I turned off 6ghz on the AP upstairs and left 2.4ghz & 5ghz on only as with the 6ghz on the AP I was getting issues again on the 2.4 channel ?? This leads me to believe as a guess that maybe there is a saturation affecting the 2.4 channel as traffic was going through the EAP772 on the 2.4 channel perfectly?

I have left this working perfectly for the past week now with no dropouts on the 2.4 channel

Re: WiFi 7 Pro Router - Ready to take a mallet to it!

Huggons1 — Sat, 20 Sep 2025 20:05:13 GMT

I think it is a very poor show by EE. My Smart hub plus has received 5 updates so far in 2025, whereas the smart hub pro has received just the one. Reportedly EE now deal with router firmware in house, having a dedicated team. Why on earth then do EE make it virtually impossible to report bugs and then choose not to address them in a timely manner. This in my opinion inexcusable and poor culture. An example is the smart hub pro bug, when setting a fixed Wi-Fi channel. I reported the bug to them last year. EE made the whole experience nigh on impossible, even when evidence was produced.

Smart hub plus updates in 2025...

Firmware version: r2.68.17-R-1303190-PROD-83002 27/03/2025 App ver 2.36.4

Firmware version: r2.68.18-R-1303195-PROD-83002 19/02/2025 App ver 2.36.4

Firmware version: r2.72.3-R-1302579-PROD-83002 18/04/2025 App ver 2.36.9

Firmware version: r3.8.11-R-1414606-PROD-83002 25/06/2025 App ver 2.36.9

Firmware version: r3.8.17-R-1464067-PROD-83002 05/09/2025 App ver 3.1.1

Smart hub pro updates in 2025...

Firmware version: r2.64.7-R-1303938-PROD-1 15/02/2025 App ver 2.34.2

Re: WiFi 7 Pro Router - Ready to take a mallet to it!

JimM11 — Sat, 20 Sep 2025 20:12:05 GMT

@Huggons1 You forgetting about the latest? App ver not reported by the OP.

FW: r3.8.24-R-1531355-PROD-1 17/09/2025 Now https://?

Re: WiFi 7 Pro Router - Ready to take a mallet to it!

Tinbum73 — Sat, 20 Sep 2025 20:19:27 GMT

I’ve given up, spent a small fortune on a replacement mesh kit. And is if by magic, my wallet is much lighter, but my internet now works as it should do!

When I get chance I’ll be writing to them to log a formal complaint, it won’t change anything but at least I’ll feel better.

Re: WiFi 7 Pro Router - Ready to take a mallet to it!

JimM11 — Sat, 20 Sep 2025 20:58:45 GMT

@Tinbum73 Think positive, at least you done it now, and happiness is way better than frustration!👍

Re: WiFi 7 Pro Router - Ready to take a mallet to it!

Huggons1 — Sun, 21 Sep 2025 07:17:14 GMT

I didn't forget about it, however I haven't received it I didn't add it to the list. To date it is only the OP that has reported receiving it and others have commented that they are still on the February 2025 firmware version: r2.64.7-R-1303938-PROD-1

Re: WiFi 7 Pro Router - Ready to take a mallet to it!

Tinbum73 — Sun, 21 Sep 2025 08:52:33 GMT

I was still on the Feb version, the promised push of a newer update didn’t come.

Re: WiFi 7 Pro Router - Ready to take a mallet to it!

70x_78 — Thu, 25 Sep 2025 20:25:24 GMT

They say when you select the bandwidth do it wired and each time you change it repeat the previous step.

It seems best to set everything via a wired way. Then test the seep wired to the modem then do a speed test wired to the extender after that do the test on WIFI and compare. If you getting low speed wired direct then its 100% its the cable coming into the house get this sorted and you will have a stable connection.

Let me know your speed test as I haven't opened mine as I'm thinking to just send it back as I don't want the issues the last time I tried to switch.

Good Luck

7ux_78

Re: WiFi 7 Pro Router - Ready to take a mallet to it!

Huggons1 — Thu, 27 Nov 2025 11:19:52 GMT

And still EE have not resolved the Smart hub pro fixed channel bug. Shame on you EE!