Returning Kit

RickyT23 — Fri, 19 Sep 2025 15:01:53 GMT

I’m really hoping someone can help with this, as I’m going round in circles.

I have already returned the kit I had, but I keep getting text messages telling me to send it back. I spoke to someone at EE who said I hadn’t returned the “full kit” and that there should have been an extra disc included. I never received such a disc in the first place, so it wasn’t possible for me to return it.

I raised a complaint about this, but then got an email saying the complaint was closed – yet the reminder texts are still coming through.

Can anyone from EE please confirm that my return has been properly recorded, and stop these messages? I don’t want to end up being charged for something I never had.

Re: Returning Kit

Northerner — Fri, 19 Sep 2025 16:30:55 GMT

Hi @RickyT23

You'll need to speak to EE CS on 150 again.

There is no account access on these forums.

Thanks

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Returning Kit

Re: Returning Kit