topic Re: New Pro Firmware r3.8.24-R-1531355-PROD-1 for router and extenders. in Broadband & Landline

New Pro Firmware r3.8.24-R-1531355-PROD-1 for router and extenders.

tnj — Thu, 18 Sep 2025 07:42:27 GMT

This morning there is new Pro router firmware r3.8.24-R-1531355-PROD-1 and it starts by saying use HTTPS which is then says is not available. It then requires the admin password to get into any level of access. Now testing out what it does.

It allows you to set your own DNS servers in DHCP.

It still does not let you lock the 2.4G WiFi to a channel, it keeps reverting to Channel 11

Re: New Pro Firmware r3.8.24-R-1531355-PROD-1 for router and extenders.

Ewan15 — Thu, 18 Sep 2025 08:01:27 GMT

@tnj The firmware on My pro has not updated still stuck on the Feb version😭

Re: New Pro Firmware r3.8.24-R-1531355-PROD-1 for router and extenders.

tnj — Thu, 18 Sep 2025 08:41:19 GMT

The backhaul issue to extenders seems fixed as they all run at 2.5G now.

The 2.4 WiFi Channel always changing to 11 whatever the setting is a major issue as many IoT devices will not work correctly on Channel 11.

The stuttering/buffering appears to be resolved.

The time for hub management pages (192.168.1.254) to load on web access is much slower.

Re: New Pro Firmware r3.8.24-R-1531355-PROD-1 for router and extenders.

tnj — Thu, 18 Sep 2025 09:49:12 GMT

After further testing the hub Pro will support over 90 IoT WiFi devices but only when it is working on Channel 1. Unfortunately it will not stay on Channel 1 and just hops to whatever channel it wants whatever the setting. The extenders just follow the hub but otherwise seem to be working fine.

Re: New Pro Firmware r3.8.24-R-1531355-PROD-1 for router and extenders.

JimM11 — Thu, 18 Sep 2025 09:56:24 GMT

@tnj The web manager has never been the fastest tool in the box, and as the log fills and get's larger the slower the web manager get's, to a point when you get up to sixty day's with no re-boots then 10 seconds to load a page, has been that way on the Plus since it's roll off the shelf with all the other quirks if you so wish to call them that! The https connection will also not be helping much for the speed to the Router web manager also!

Re: New Pro Firmware r3.8.24-R-1531355-PROD-1 for router and extenders.

Colesey — Thu, 18 Sep 2025 13:04:18 GMT

Same here! Hopefully it’ll update overnight…

Re: New Pro Firmware r3.8.24-R-1531355-PROD-1 for router and extenders.

Colesey — Thu, 18 Sep 2025 13:16:48 GMT

Is the roaming improved? Was getting fed up of having to switch WiFi on and off every time I moved to a different extender….

Re: New Pro Firmware r3.8.24-R-1531355-PROD-1 for router and extenders.

psychobudgie — Thu, 18 Sep 2025 16:26:17 GMT

As of the update, none of the Apple devices in the home will connect to the guest Wi-Fi but will connect fine to the main wi-fi. Non Apple devices connect fine.

Anyone got any ideas?

Re: New Pro Firmware r3.8.24-R-1531355-PROD-1 for router and extenders.

Huggons1 — Thu, 18 Sep 2025 20:51:50 GMT

I reported the fixed channel bug to EE last year and there attitude and appetite to understand such a basic bug report was shocking (and still is)

https://community.ee.co.uk/t5/Broadband-Landline/EE-Smart-Hub-Pro-router-issue/m-p/1473456

Re: New Pro Firmware r3.8.24-R-1531355-PROD-1 for router and extenders.

tnj — Fri, 19 Sep 2025 06:00:52 GMT

With the channel bug I can get everything working on Channel 1 or 6 including all the extenders, I connect my Samsung phone to WiFi and the channel on the hub instantly jumps to 11 followed shortly after by the extenders.

Re: New Pro Firmware r3.8.24-R-1531355-PROD-1 for router and extenders.

JimM11 — Fri, 19 Sep 2025 10:03:28 GMT

@tnj If you try to force it back manually, will it not take and apply your preferred selection that you want? Good spot with the Samsung making it jump back to channel 11!

Re: New Pro Firmware r3.8.24-R-1531355-PROD-1 for router and extenders.

tnj — Fri, 19 Sep 2025 11:01:18 GMT

If I set any of the fixed channels sometimes it totally ignores the setting and reverts on save and at other times it takes the setting but then a few minutes later it just changes it back to whatever it wants which is usually channel 11. It behaves like it is in Smart Mode whatever you try and set it to be. The only way I have got it to stay off channel 11 is to put another WiFi system next to it fixed to channel 11 then it chooses channel 1 or 6 and changes between them. However the other WiFi system causes interference.

Re: New Pro Firmware r3.8.24-R-1531355-PROD-1 for router and extenders.

JimM11 — Fri, 19 Sep 2025 11:39:37 GMT

@tnj Does sound like it is being overridden and reverting to smart instead off the manual fixed channel! The Plus did seem to work ok but not much around me to force it to jump, so once it was set it did stay rock solid even through it's FW updates, was one off the oops on the list for Plus with all the others, so did check as FW was thrown out!

Re: New Pro Firmware r3.8.24-R-1531355-PROD-1 for router and extenders.

Huggons1 — Sat, 20 Sep 2025 13:49:48 GMT

I wonder if EE has suspended the rollout, as still not received it yet.

Re: New Pro Firmware r3.8.24-R-1531355-PROD-1 for router and extenders.

Colesey — Sat, 20 Sep 2025 13:52:33 GMT

I still haven’t received either!

Re: New Pro Firmware r3.8.24-R-1531355-PROD-1 for router and extenders.

mikefairgrieve — Sun, 21 Sep 2025 06:54:51 GMT

Me neither! Is it just the 1.6GB connections that received the update?

Re: New Pro Firmware r3.8.24-R-1531355-PROD-1 for router and extenders.

psychobudgie — Sun, 21 Sep 2025 08:25:04 GMT

No, I have a 900M connection here.

Re: New Pro Firmware r3.8.24-R-1531355-PROD-1 for router and extenders.

Verk — Sun, 21 Sep 2025 08:43:51 GMT

Not recieved the update either yet, and on the 1.6gb Made for Gamers Bundle though my service only went live on Friday.

Perhaps the firmware update is in stages

Re: New Pro Firmware r3.8.24-R-1531355-PROD-1 for router and extenders.

JimM11 — Sun, 21 Sep 2025 09:42:29 GMT

@Verk @psychobudgie @mikefairgrieve @Colesey It may just be that @tnj was targeted for a FW update to his specific Pro router as having the particular Many IOT devices for connection and the Router falling over.

Re: New Pro Firmware r3.8.24-R-1531355-PROD-1 for router and extenders.

mikefairgrieve — Sun, 21 Sep 2025 10:51:57 GMT

@JimM11 @psychobudgie has been upgraded as posted in this thread so its not targeted. Just have to wait on EE to see if they have halted it due to the Apple issue or just a very slow rollout,