topic Re: BT mail not working 😞 in Broadband & Landline

BT mail not working 😞

Gunner6 — Mon, 15 Sep 2025 07:31:26 GMT

Currently on holiday in Spain and my BT internet mail has kicked me out. I have tried my password but it’s not accepting it ?? So frustrating

Anyone help with this please much appreciated

Re: BT mail not working 😞

Debbie_G — Mon, 15 Sep 2025 10:29:56 GMT

Hi @Gunner6.

Welcome to the community.

Are you able to access your BT Mail account using a web browser? This can help determine whether it’s a password issue or something else causing the problem.

Debbie

Re: BT mail not working 😞

XRaySpeX — Mon, 15 Sep 2025 10:35:01 GMT

What have you put as the Incoming Server settings (all of them) in your Mail app, obscuring your name?

Re: BT mail not working 😞

Gunner6 — Mon, 15 Sep 2025 13:20:05 GMT

Re: BT mail not working 😞

XRaySpeX — Mon, 15 Sep 2025 13:30:02 GMT

Blank post ^^^^^^^^^^^^^^^^^

Re: BT mail not working 😞

Gunner6 — Mon, 15 Sep 2025 15:29:11 GMT

Yes did try to send a screenshot but it didn’t work ?

Re: BT mail not working 😞

Gunner6 — Mon, 15 Sep 2025 15:30:59 GMT

I’m not tech in the slightest tried the password lots of time times but no working 🫣🥲

Re: BT mail not working 😞

bristolian — Mon, 15 Sep 2025 16:02:43 GMT

Try the password that you're entering on your phone, on another means of accessing the same email account. Webmail is a good place to start.

Re: BT mail not working 😞

Gunner6 — Wed, 17 Sep 2025 16:15:53 GMT

Hi I’m home now and the tech team at BT helped me back on but thanks for your reply