topic Re: Full fibre orders stopped in Broadband & Landline

Full fibre orders stopped

hohihon — Mon, 15 Sep 2025 18:37:53 GMT

My street has had all the full fibre infrastructure installed and I was successfully able to sign up to ee full fibre broadband with no major issues. My neighbours who were previously showing as being able to get full fibre (but were waiting for existing contracts to expire before signing up) are now no longer able to get full fibre. Only part fibre contracts are being offered. The odd house is showing as having full fibre available but mostly not anymore. Any ideas why this might be?

Re: Full fibre orders stopped

XRaySpeX — Mon, 15 Sep 2025 18:53:37 GMT

Where exactly is this showing?

What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker. Do this for yourself & a neighbour who doesn't show up wherever as getting Full Fibre.

Re: Full fibre orders stopped

hohihon — Tue, 16 Sep 2025 14:58:41 GMT

Address 45, LONDON on Exchange CHISWICK is served by Cabinet 33

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream HandbackThreshold(Mbps) WBC FTTC Availability WBC SOGEA AvailabilityHigh Low High Low VDSL Range A (Clean)
VDSL Range B (Impacted)
G.fast Range A (Clean)
G.fast Range B (Impacted)

80	71.8	20	19	65.3	Unavailable	Available
80	68.8	20	19	60	Unavailable	Available
--	--	--	--	--	Unavailable	--
--	--	--	--	--	Unavailable	--

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Range (Mbps) Availability Date FTTP Install ProcessWBC FTTP

Up to 1000

Up to 220

Available

KCI2 Assure

Other Offerings Availability DateVDSL Multicast

Available

Exchange Product Restrictions StatusFTTP Priority ExchangeWLR WithdrawalSOADSL Restriction

Our records show the following FTTP network service information for these premises:-Single Dwelling Unit Residential UG partial Direct In Ground.

ONT exists with active service. No spare ports are available. A new ONT may be ordered.

The exchange is not in a current fibre priority programme

As a WLR withdrawal exchange, product restrictions apply

SOADSL is restricted at the exchangeFor all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.For all SOADSL services,the stable line rate will be determined during the first 10 days of service usage.Actual speeds experienced by end users and quoted by CPs will be lower due to a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values.If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service

ADSL, ADSL2+ and SOADSL availability: If shown at FTTP or SOGEA premises,ADSL, ADSL2+ and SOADSL are not available to order due to WLR Withdrawal stop sell rules. CPs should order FTTP or SOGEA. Copper products are only available by exception.

Re: Full fibre orders stopped

hohihon — Tue, 16 Sep 2025 15:00:21 GMT

Address 43, LONDON on Exchange CHISWICK is served by Cabinet 33

80	74	20	19	67	Unavailable	Available
80	72.8	20	19	64.9	Unavailable	Available
--	--	--	--	--	Unavailable	--
--	--	--	--	--	Unavailable	--

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Range (Mbps) Availability Date FTTP Install ProcessFTTP on Demand

1000

220

Available

Other Offerings Availability Date

Exchange Product Restrictions StatusFTTP Priority ExchangeWLR WithdrawalSOADSL Restriction

FTTP is not available.The exchange is not in a current fibre priority programmeAs a WLR withdrawal exchange, product restrictions applySOADSL is restricted at the exchangeFor all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.For all SOADSL services,the stable line rate will be determined during the first 10 days of service usage.Actual speeds experienced by end users and quoted by CPs will be lower due to a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values.If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service

Re: Full fibre orders stopped

XRaySpeX — Tue, 16 Sep 2025 20:12:52 GMT

That's only the result for your house. What about for 1 of your neighbours who doesn't show up as getting Full Fibre for comparison? That's where your query lies. isn't it?

Re: Full fibre orders stopped

hohihon — Tue, 16 Sep 2025 23:01:04 GMT

Address 43, LONDON on Exchange CHISWICK is served by Cabinet 33

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream HandbackThreshold(Mbps) WBC FTTC Availability WBC SOGEA AvailabilityHigh Low High Low VDSL Range A (Clean)

VDSL Range B (Impacted)

G.fast Range A (Clean)

G.fast Range B (Impacted)

80	74	20	19	67	Unavailable	Available
80	72.8	20	19	64.9	Unavailable	Available
--	--	--	--	--	Unavailable	--
--	--	--	--	--	Unavailable	--

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Range (Mbps) Availability Date FTTP Install ProcessFTTP on Demand

1000

220

Available

Other Offerings Availability Date

Exchange Product Restrictions StatusFTTP Priority ExchangeWLR WithdrawalSOADSL Restriction

Re: Full fibre orders stopped

hohihon — Wed, 17 Sep 2025 10:15:31 GMT

@XRaySpeX . Now osted for my house (45) and for my neighbours house (43).

Re: Full fibre orders stopped

XRaySpeX — Wed, 17 Sep 2025 13:00:56 GMT

Yes, your house (45) shows it has Full Fibre (WBC FTTP) while your neighbour's (43) doesn't. It only has FTTP on Demand which is a v. expensive business product.

Re: Full fibre orders stopped

hohihon — Wed, 17 Sep 2025 14:57:08 GMT

My question is why? Until a few weeks ago everybody in my street could sign up to full fibre, now only random houses can. It’s as if they are rationing the number of houses that can sign up.

Re: Full fibre orders stopped

XRaySpeX — Wed, 17 Sep 2025 15:20:33 GMT

Who knows the workings of OR's mind? Maybe there are now no spare ports on the splitter node that supplies FTTP to your street & a few weeks ago there were. Could be over the last few weeks as you & others took up Full Fibre you filled it up.