topic Re: Broadband power suppy in Broadband & Landline

Broadband power suppy

Williamk98 — Tue, 16 Sep 2025 09:08:52 GMT

Hello

Received an email from EE indicating possible power supply issues. I was sent a replacement it did not fit, after going around in circles try to contact a human to explain. I finally managed to get through and explain, they arranged for another to be sent, again it did not fit I am now sick and tied of having my system checked by bots

Re: Broadband power suppy

Christopher_G — Tue, 16 Sep 2025 13:27:54 GMT

Hi @Williamk98

Welcome to the community.

I'm sorry to hear that you've had a couple of incorrect power units. The only thing I can recommend at the moment is to speak with our Customer Support team again and explain what's happened. They'll be able to look into it further and make sure that you get the correct one.

Chris

Re: Broadband power suppy

XRaySpeX — Tue, 16 Sep 2025 22:01:59 GMT

@Williamk98 : The faulty power supply issue affects only EE SH Plus routers. Is that what you have? I'd be v. surprised if EE sent out anything other than the power supply for the SH+.

Re: Broadband power suppy

JimM11 — Wed, 17 Sep 2025 07:55:11 GMT

@Williamk98 Do you have the EE Smarthub+ Router, it does have a small barrel connector for the 3.5/1.35mm style.

Re: Broadband power suppy

Williamk98 — Wed, 17 Sep 2025 08:32:52 GMT

Hello

Thankyou for the responses, issues have now been resolved