topic Re: Billing in Broadband & Landline

Billing

CP944 — Tue, 16 Sep 2025 11:49:02 GMT

hello

I have added a BT/EE ( what's the difference)phone to my BT broadband package.

I have now received an email saying that I have to pay £112.94 to end my EE package ( I didn't know I had One!) as I was a BT customer.

In any case I haven't ended anything I have just added a wireless phone to my Existing package.

Does anyone ( preferably from EE/BT know what all this is about?

Thanks

JimM11 — Tue, 16 Sep 2025 12:16:30 GMT

@CP944 Give them a call!

Leanne_T — Tue, 16 Sep 2025 14:47:54 GMT

Hi there @CP944

Thanks for coming to the community.

To get the email looked into, please call us as @JimM11 has advised the team can get this checked for you and help you further.

Let us know how you get on 🙂

Leanne.

XRaySpeX — Tue, 16 Sep 2025 21:35:31 GMT

@CP944 wrote:
I have added a BT/EE ( what's the difference)phone to my BT broadband package.

Is this a mobile phone or a DV landline phone?