topic Broadband and landline bills in Broadband & Landline

Broadband and landline bills

PWT1 — Tue, 16 Sep 2025 20:44:42 GMT

After logging into my EE account online I only have access to my mobile bill. There is no sign of my broadband bill or landline bill and no way of emailing EE for guidance. Has anyone else had this issue and resolved it.

Thanks

Re: Broadband and landline bills

JimM11 — Tue, 16 Sep 2025 21:01:19 GMT

@PWT1 Help to linking accounts!

Manage and use your account and profile | Profile Help | EE

Re: Broadband and landline bills

Rach_H — Wed, 17 Sep 2025 08:03:26 GMT

Hi @PWT1,

Welcome to the Community!

I'm sorry to hear you're having trouble viewing your bills. If you aren't able to manage your accounts using the link @JimM11 has provided then you'll need to speak with our team, and they will be able to check what is happening with your account.

Rach

Re: Broadband and landline bills

PWT1 — Thu, 18 Sep 2025 08:25:09 GMT

Thanks I did try that but there was a problem with my details not matching in the different accounts. It was resolved by the EE team over the phone.