topic Re: Trying to speak to someone to request additional equipment in Broadband & Landline

Trying to speak to someone to request additional equipment

annaliversidge — Mon, 15 Sep 2025 10:58:28 GMT

I have switched to EE and an Engineer visited to set-up the equipment. He advised that I needed a Backup Unit as it hadn't been delivered, and also an additional Booster. I have phoned 150, tried the Help section via the app and the website, and there is no option to request it or speak to an agent. Can anyone help?

Re: Trying to speak to someone to request additional equipment

XRaySpeX — Mon, 15 Sep 2025 11:38:18 GMT

There is no Live Chat for BB. You need to phone CS.

What is the name of the EE BB plan are you on including its speed? Are a Backup Unit & an additional WiFi extender part of it?

Re: Trying to speak to someone to request additional equipment

annaliversidge — Mon, 15 Sep 2025 11:43:26 GMT

Thanks for your reply.
I have phoned 150, however, there is no option that would allow me to request these items.
I do have a Backup Unit, it's just not compatible with the new router, and the engineer advised that I could get up to 3 Boosters.
My plan is Full Works: Fibre 67

Re: Trying to speak to someone to request additional equipment

XRaySpeX — Mon, 15 Sep 2025 11:50:09 GMT

Try calling CS on the Freephone no. (Opt 1) in my sig.