topic Router not delivered in Broadband & Landline

Router not delivered

hsmith109 — Mon, 15 Sep 2025 08:25:37 GMT

Hey - our router was despatched last Tuesday (it’s now Monday), and it still hasn’t left the Royal Mail despatch centre. It was on 48h tracked with estimated delivery of Thursday. Our WiFi is now live this morning but we have no hub to make it work! It’s pretty painful as we’ve moved house and not had WiFi for over 2 weeks, and now still can’t use it even though it’s live. Anything we can do? I can’t even work out how to contact ee about the missing hub.

Re: Router not delivered

JimM11 — Mon, 15 Sep 2025 08:32:09 GMT

@hsmith109 For EE Contact Us | Help & Support | EE

Re: Router not delivered

XRaySpeX — Mon, 15 Sep 2025 09:17:10 GMT

Didn't you take your router from your old house with you?

Re: Router not delivered

hsmith109 — Mon, 15 Sep 2025 09:35:49 GMT

No, we’ve been living with family before here unfortunately.

Re: Router not delivered

Leanne_T — Mon, 15 Sep 2025 11:40:16 GMT

Hi @hsmith109

Thanks for coming to the community.

The link @JimM11has provided to the contact us page, has details you need to get in touch with our broadband guides and get the router delivery looked into.

Let us know how you get on 🙂

Leanne.