topic Re: Bt phone and EE broadband? in Broadband & Landline

Bt phone and EE broadband?

aaron84 — Mon, 05 Aug 2024 17:56:40 GMT

Hello,

I've ordered an EE broadband, but would like to keep my BT landline phone and number. Is this possible? Will the BT phone line work after I install the router?

Any help appreciated!

Thanks.

Re: Bt phone and EE broadband?

JimM11 — Mon, 05 Aug 2024 18:21:43 GMT

@aaron84 You should have done it all at the same time, if you have not would advise you to get back on and sort it now. If you leave it, then you can possibly lose access to your current number. Landline will become digital and now connect to the rear of the router, EE DV digital voice service with various packages and cost's. HTH

Re: Bt phone and EE broadband?

aaron84 — Mon, 05 Aug 2024 18:26:45 GMT

Ah - so is it impossible to keep the BT line and also have the EE broadband as 2 separate things?

Re: Bt phone and EE broadband?

XRaySpeX — Mon, 05 Aug 2024 18:35:58 GMT

Yes, it's possible but by early 2027 all landlines will be moved to digital. Then if you want to continue using it you would need to move it to where you have BB.

In the meantime your BT landline will be unaffected by your EE BB.

Re: Bt phone and EE broadband?

Mustrum — Mon, 05 Aug 2024 19:34:26 GMT

@aaron84 the only way you would be able to do that is if your current BT line stays as it is and you are able to order a new line for the EE Broadband, much will depend if you are in an FTTP priority area and a few other things such as if your exchange supports Digital Voice.

Sorry @XRaySpeX but it is highly unlikley this will work.

Re: Bt phone and EE broadband?

aaron84 — Mon, 05 Aug 2024 19:55:51 GMT

What would you recommend doing? Is my only option to move the phone service to EE? Will I be bale to do that prior to setting up the router?

Re: Bt phone and EE broadband?

Mustrum — Mon, 05 Aug 2024 20:17:44 GMT

@aaron84 we don't really know what you have now nor what is available for you yet.

As a start, could you enter your phone number in the BTW DSL checker, hide personal info such as your phone number and post the results.

Also, do you have any broadband now, if so what speeds and who with?

https://www.broadbandchecker.btwholesale.com/#/ADSL

There are a number of options and suppliers who can provide a phone and broadband service, but as already mentioned by others not in the way it used to be. Let us see the table and lets go from there.

Re: Bt phone and EE broadband?

XRaySpeX — Mon, 05 Aug 2024 21:02:10 GMT

@Mustrum : Why shouldn't it work? If exchange doesn't support DV it'll still have POTS/PTSN & OP will stay on it. When the time comes for DV you can port the no. to EE.

Re: Bt phone and EE broadband?

XRaySpeX — Mon, 05 Aug 2024 21:06:57 GMT

No. Keep your BT landline & stay with EE BB w/out any landline with EE. When the time comes for DV you can port the no. to EE.

Re: Bt phone and EE broadband?

Mustrum — Mon, 05 Aug 2024 21:25:31 GMT

@aaron84 please do speak to Customer Services as soon as you can.

Like you we are all customers of EE, but clearly have a difference of understanding, so I urge you to speak to Customer Services before you do anything else.

From my understanding:

Since September last year Openreach have had a stop sell on any changes to phone lines.

EE do not do Broadband only, so there will be no way for the OP to continue with a BT line and add EE broadband.

And no way for EE to take over the line and continue the POTS/analogue line, they would have to go SOGEA (broadband without analogue voice) and move the phone line to Digital Voice.

This is not about keeping a BT line and keeping EE broadband, but as per post one adding EE broadband.

So please give the Broadband Care Team a call.

Re: Bt phone and EE broadband?

XRaySpeX — Mon, 05 Aug 2024 21:50:46 GMT

@Mustrum wrote:

EE do not do Broadband only,

What are you talking about? Of course they do. On FTTC they do Fibre W/Out Landline (SOGEA). On FTTP you do not have to take voice. It's Landline Only that EE doesn't do but BT does.

@Mustrum wrote:

Since September last year Openreach have had a stop sell on any changes to phone lines.

It's a stop sell only on new analogue lines. I'm not suggesting OP take any new line but to keep his existing BT line unchanged. That's what I'm doing at the moment whilst having BB from EE w/out any voice component.

It occurs to me that you may mistakenly believe that you can only have 1 analogue landline to a property. That is not the case. Many properties have the BT cable coming in containing 2 lines, of many of which 1 is not used. I have such 2 active lines; 1 for BT landline & 1 carrying EE SOGEA BB.

Re: Bt phone and EE broadband?

cliveoverlander — Sat, 13 Sep 2025 12:45:49 GMT

I know this is quite a late answer and my circumstances may well be different from yours BUT it might be useful. In my previous home I had two BT analogue lines. One was used exclusively for my intruder alarm system to send signals to the monitoring centre. It had a full telephone number but I did not use it to make calls for some time) This was totally separate from my other BT landline I did use to make calls. A couple of years later I added broadband and calling facilities to the "alarm only" line. At some stage BT/OpenReach converted the lines to FTTC - Fibre To The Cabinet . I moved to a flat almost 5 years ago and took both BT lines with me. I kept my lines as separate accounts (but on the same BT bill): one as a Broadband with calling facilities and the other (that I had had for well over 30 years) as a standard (ie non-broadband line); they were both FTTC. I added BTTV (which was re-branded as EE TV) to the broadband line and last year changed that line to Digital Voice and "became" an EE customer with a new account number. I retained the other (calls only) BT line which I switched, just a couple of months ago, to Digital Voice with BT and got an additional (new) router for it; all works quite well. For that line I retained both my BT account and telephone numbers and I am billed by BT (although their telephone helpline agents do represent both providers); this line line does not have broadband capability under the terms of my current contract. I hasten to add that I moved within the same "telephone exchange area" which may be a relevant factor. (PS: and we are still waiting for Full Fibre - FTTP - to our block of flats 😎)

Re: Bt phone and EE broadband?

XRaySpeX — Sat, 13 Sep 2025 15:34:44 GMT

@cliveoverlander : This confirms it is possible to have a BT landline running separately alongside a BB line from another provider.

I had similar to yours but at only 1 location; 2 lines to my house:

A BT landline billed by BT.as my main phone no. over all time.
Starting off as a 2nd BT landline hosting ADSL BB & then FTTC. Then I released the phone no. & the BT contract on that line by converting to FTTC SoGEA. More recently I have gone to FTTP on this line. In my case the BB has always been from EE & its predecessors.