topic Re: Leaving charge in Broadband & Landline

Leaving charge

Aukmune — Fri, 12 Sep 2025 10:48:08 GMT

I had been waiting the last 4-5 years for Fibre to my home , got a mail from BT " good news we are now able to provide a fibre connection to your home " so I signed up .

IMHO I was mislead I lost the free calls and spam blocking and then they raised the monthly charge , I'm a pensioner on state pension only no other income and due to the overall increase in the general cost of living I cannot afford £85 + a month so like a lot of people I shopped around and found something I could afford but not from EE/BT now I have been told it will cost me £1023 to leave it's outrageous but before anyone points anything out I'm 71 that's my age not my IQ and I'm aware of leaving fees .

My ? Is will EE try and take the whole amount with the final monthly charge because there isn't enough in my account to cover all of it or can I negotiate and make smaller monthly payments ?

Thanks in advance for any help

Aukmune the Grey Warrior

Re: Leaving charge

XRaySpeX — Fri, 12 Sep 2025 10:57:09 GMT

Your final bill incl. any Early Termination Charges will need to be paid in full.

Re: Leaving charge

Christopher_G — Fri, 12 Sep 2025 14:35:44 GMT

Hi @Aukmune

Welcome to the community.

I see @XRaySpeX has answered your question. The termination fee would need to be paid in full, if you leave early.

Have you spoken with our Customer Support team? Our guides will be able to look over your account and try to give you some advice and see if there are any savings to be made anywhere.

Chris

Re: Leaving charge

Aukmune — Sat, 13 Sep 2025 10:09:35 GMT

Thank you for the helpful information , I have just had a conversation with CS and it is now hopefully all sorted out 👍