topic Re: New customer price cheaper than my upgrade price in Broadband & Landline

New customer price cheaper than my upgrade price

Freddie68 — Thu, 11 Sep 2025 11:44:03 GMT

We have recently had full fibre put in our road, and on my ee app I can get a speed upgrade, however when I put in next doors address they can get it much cheaper than I can buy being a new customer. Why am I being asked to pay more as a current and loyal customer?

Re: New customer price cheaper than my upgrade price

Northerner — Thu, 11 Sep 2025 12:38:22 GMT

Hi @Freddie68

New customers always receive a better deal in just about any service to entice them over. That is just how life works.

If you want a better deal speak to EE CS on 150.

Thanks

Re: New customer price cheaper than my upgrade price

Freddie68 — Thu, 11 Sep 2025 12:44:47 GMT

Probably why there's no loyalty anymore, I'll have to speak with my feet, which is a shame.

Re: New customer price cheaper than my upgrade price

Rach_H — Fri, 12 Sep 2025 17:03:44 GMT

Hi @Freddie68,

Welcome to the Community!

We want to find you the very best deal, so I'd recommend speaking with our team, to see if there is anything they are able to do to get you a better plan.

Rach