topic Re: PS5 issues in Broadband & Landline

PS5 issues

TheWirralWhite — Mon, 08 Sep 2025 20:11:19 GMT

Have Smart Hub Pro and Smart WiFi Pro, the latter being upstairs and about 2m from my PS5.

I have it hardwired to the WiFi Pro with decent speed, have until this week used WiFi to connect as seem to be getting the lan cable disconnected error flashing up a lot.

Over last day or two , tried using WiFi but getting signal too weak error using auto or either bands to connect.

Having no issues with WiFi with any other device.

Any ideas?

Re: PS5 issues

Northerner — Tue, 09 Sep 2025 11:08:16 GMT

Hi @TheWirralWhite

Do you have a pro or non pro PS5.

I think this is a PS5 software issue becase I have noticed this message since the last upgrade with a pop up saying it is disconnected 🤔.

If you have non pro PS5 change your WiFi settings to connect to 5GH only.

Thanks

Re: PS5 issues

TheWirralWhite — Tue, 09 Sep 2025 12:33:32 GMT

Tried the 5g option but getting weak wifi error as well , strange as every other device is OK.

It's a normal PS5, not slim or pro

Re: PS5 issues

ChazOx95 — Thu, 11 Sep 2025 10:21:20 GMT

This is NOT a Playstation issue. It is the SmartHub Pro firmware issue. It's well known and documented in the forums.