Broadband sign-up issues

NewSW18 — Thu, 11 Sep 2025 09:48:39 GMT

Checking whether anyone knows how to solve this issue:

I am a mobile EE user and signed up to broadband at my new address, taking advantage of EE One pricing.

Having completed the order with the sales team, I received a text stating: "Regarding your recent full fibre broadband offer order. We need to confirm some information about your address before the order can be processed."

I rang the sales team who had no record on my file of why this happened. They claimed it may have been an initial admin error so I went through the order process again. 5 minutes after finishing the call with the new order and arranging a new installation date, I received the same text again.

I rang up a third time and the sales assistant said it may have been triggered by system confusion with an old account which she changed, and I went through the order a third time, only for the same message to be received again......

Anyone experienced this / solved this before?

Thanks

Re: Broadband sign-up issues

Chris_B — Thu, 11 Sep 2025 10:13:44 GMT

@NewSW18 Best advice ignore it. You’ve done as requested twice. Sounds like a glitch in the system.

Re: Broadband sign-up issues

Christopher_G — Thu, 11 Sep 2025 12:52:10 GMT

Hi @NewSW18

Welcome community.

I'm sorry to hear that you've been receiving these confusing messages. When you rang up, did they have a record of the order and confirm that it's going through OK?

Chris

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Broadband sign-up issues

Re: Broadband sign-up issues

Re: Broadband sign-up issues