topic Re: EE router keeps reatting every 7 to 10 minutes in Broadband & Landline

EE router keeps reatting every 7 to 10 minutes

Tepark — Thu, 21 Aug 2025 23:29:16 GMT

Ho All,

We have a EE broadband connection and Smart Hub and it keeps restarting every 7 to 10 minutes. When I say a restart I mean the router completely restarts its self.

We have tried a factory reset and restarting the router etc but nothing seems to be working. EE support say there is no issues. Any help would be appreciated.

Regards,

Tom

Re: EE router keeps reatting every 7 to 10 minutes

XRaySpeX — Fri, 22 Aug 2025 02:24:01 GMT

By restart itself do you mean it completely powers OFF & ON & the lights switches OFF & ON?

What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?

Re: EE router keeps reatting every 7 to 10 minutes

bobpullen — Fri, 22 Aug 2025 06:48:32 GMT

@Tepark - Is is a Smart Hub Plus that you have?

There's a known issue with some of the power supply units that cause the hub to enter a boot cycle (giveaway is that the LED goes green as it's rebooting). See here for reference.

If that's the cause, then I'd suggest getting back in touch with support and ask that they replace your power supply.

Re: EE router keeps reatting every 7 to 10 minutes

rainman2871 — Fri, 22 Aug 2025 12:27:47 GMT

Hi,

sounds like hardware power issue or Overheating issues is the smart Hub pro well ventilated plenty of cool air circling around it. phone for a replacement Hub

Re: EE router keeps reatting every 7 to 10 minutes

procian — Wed, 10 Sep 2025 18:11:21 GMT

Had the same problem...Turned out to be a failed power supply.They sent me a new one,which I got today,And all is back to normal.

Re: EE router keeps reatting every 7 to 10 minutes

procian — Wed, 10 Sep 2025 18:15:12 GMT

Why the issue? I changed to EE from BT after being with them for 8 years and the power supply was still going strong.]

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Re: EE router keeps reatting every 7 to 10 minutes

JimM11 — Wed, 10 Sep 2025 18:31:14 GMT

@procian No doubt some kind off manufacturing issue or unexpected component failure in the PSU, just not able to keep the voltage/current to the EE Router!