topic Re: Stopping text messages about my bill in Broadband & Landline

Stopping text messages about my bill

Profile closed — Mon, 08 Sep 2025 16:10:00 GMT

Every month I get a text message from EE saying I've got a new bill (which I pay by DD).

How do I stop these annoying messages? (Really, they should make it obvious how to opt out of them.)

Re: Stopping text messages about my bill

Profile closed — Mon, 08 Sep 2025 16:17:11 GMT

Do you know how to do this to opt out of text messages about broadband bills? The steps you suggest are not available on the broadband page.

Re: Stopping text messages about my bill

XRaySpeX — Mon, 08 Sep 2025 16:24:50 GMT

In your EE Account online under Plans & Subscriptions > Mobile usage alerts you can choose to receive alerts by email or text or not.

Re: Stopping text messages about my bill

XRaySpeX — Mon, 08 Sep 2025 16:31:03 GMT

@Profile closed : Now you say it's BB bill notifications you're concerned about, you cannot stop them for BB via your a/c. I should have a word with CS to see if they can stop them manually.

Re: Stopping text messages about my bill

Profile closed — Mon, 08 Sep 2025 16:32:15 GMT

there is no "Plans & Subscriptions". To repeat, I only have broadband, not mobile.

Re: Stopping text messages about my bill

Profile closed — Mon, 08 Sep 2025 16:38:52 GMT

Boy do we regret switching to EE...

Re: Stopping text messages about my bill

XRaySpeX — Mon, 08 Sep 2025 16:50:35 GMT

FYI :You never said you only had BB in your OP but only in a post you latched onto another thread (which I saw later & subsequently transferred here). So I've answered accordingly.

Re: Stopping text messages about my bill

JimM11 — Mon, 08 Sep 2025 19:38:51 GMT

@Profile closed Have a look if the text is from the same number EE wise if so just block them!