topic Re: Upgrade Cost Doubles on Checkout in Broadband & Landline

Upgrade Cost Doubles on Checkout

mrroach — Mon, 08 Sep 2025 10:04:28 GMT

Hi, I am looking at upgrading my broadband - it says I can switch to a 900 plan for same price, but when I get to checkout it wtill has the old plan and so says twice the monthly cost?

Thanks

Nick

Re: Upgrade Cost Doubles on Checkout

Northerner — Mon, 08 Sep 2025 10:20:41 GMT

Hi @mrroach

Is there an upgrade fee, specifically are you still within your current minimum term.

Thanks

Re: Upgrade Cost Doubles on Checkout

mrroach — Mon, 08 Sep 2025 10:26:11 GMT

I don't think so as it was when I log into EE I keep getting the "Time to upgrade" banner?

Thanks

Nick

Re: Upgrade Cost Doubles on Checkout

Rach_H — Mon, 08 Sep 2025 15:58:00 GMT

Hi @mrroach,

Welcome to the Community!

I'm sorry to hear about what is happening when you log into your account and try to complete your upgrade. I'd recommend reaching out to our team and they will be able to take a look into upgrading your plan.

Rach