topic Re: Missing booster in my new kit in Broadband & Landline

Missing booster in my new kit

Smokaijo — Thu, 04 Sep 2025 21:04:37 GMT

Hi folks

I have just joined EE for their broadband and landline. I already have their mobile phone package however not everything in my kit has arrived today and tomorrow it’s due to be switched on.I have just joined EE for their broadband and landline. I already have their mobile phone package however not everything in my kit has arrived today and tomorrow it’s due to be switched on.

I’m considered vulnerable with Sky and therefore I was able to get somebody Out Of Hours when I needed to but with EE it seems nobody is manning any Out Of Hours cause at all which I’m actually very concerned about?

Re: Missing booster in my new kit

XRaySpeX — Thu, 04 Sep 2025 23:13:42 GMT

You'll need to call CS in the AM & report the missing item.

Re: Missing booster in my new kit

JimM11 — Fri, 05 Sep 2025 06:48:44 GMT

@Smokaijo Also when speaking to EE CS about the missing item, check the Vulnerable status with them and all that it entails, you will find it very different to what sky have. And depending on the package or if you did not Addon you may not be getting Free Extenders from EE.

Vulnerable customer account help | Accessibility services and support | EE

Vulnerability policy | Accessibility services and support | EE

Communication support | Accessibility services and support | EE

Smart WiFi and Smart WiFi Plus Terms and Conditions | EE