topic Re: Pairing EE App with Smart Hub Plus in Broadband & Landline

Pairing EE App with Smart Hub Plus

RobMiller — Wed, 03 Sep 2025 12:05:07 GMT

The EE app is on my iPhone 16E. I can pair the app with my Smart Hub Plus, but have to repeat the pairing process every time I load and use the app. Is this a feature or a bug?

Re: Pairing EE App with Smart Hub Plus

Christopher_G — Wed, 03 Sep 2025 16:27:23 GMT

Hi @RobMiller

Welcome to the community.

The Smart Hub should stay paired. Please try deleting the app and re-downloading it, or check the app store for updates.

Hopefully, that will help fix this.

Chris

Re: Pairing EE App with Smart Hub Plus

Ewan15 — Thu, 04 Sep 2025 13:05:20 GMT

@RobMiller Do you see a picture of the Smart Hub Plus in the app when you go to the Broadband section.

If you do I am experiencing the same issue so it looks to be a bug. Except I my case it will not let me repair, so I ignore it and everything else still works as it should in the app