topic Re: BT account to EE does not incluse the full Noton that was free with BT in Broadband & Landline

BT account to EE does not incluse the full Noton that was free with BT

trinityttrees — Wed, 03 Sep 2025 12:13:49 GMT

BT account to EE does not incluse the full Noton that was free with BT

I had free Norton with my BT account was sold then renual of my BT to transfer to EE

was told yes full Norton was included many times

Again just checked as I cold not find settings and have been told todaay that Cyber Security is not the full package

and wold have had to pay £2.50 per month thats £30 per year ( its cheaper to purchase Norton from Amazon for a year cost about £13 )

Hope this info helps others

Terrible service will make offical complaint as all call recorded by myself

Re: BT account to EE does not incluse the full Noton that was free with BT

XRaySpeX — Wed, 03 Sep 2025 12:37:24 GMT

What is the name of the EE BB plan are you on including its speed? You only get Cyber Security with Full Works plans.

Re: BT account to EE does not incluse the full Noton that was free with BT

trinityttrees — Wed, 03 Sep 2025 13:19:20 GMT

Full Works: Fibre 67

Re: BT account to EE does not incluse the full Noton that was free with BT

XRaySpeX — Wed, 03 Sep 2025 13:26:06 GMT

Then you should be having it - see Broadband Plans :

Full Works:
o Smart Hub Plus
o WiFi Controls
o Keep Connected Promise
o Expert Visit from EE Guide
o Smart WiFi
o Smart Hybrid Connect
o Cyber Security
o Proactive Service

Re: BT account to EE does not incluse the full Noton that was free with BT

JimM11 — Wed, 03 Sep 2025 13:26:27 GMT

@trinityttrees Info!

Setting Up EE Cyber Security Powered by Norton | Security Help | EE

Manage and use EE Cyber Security Powered by Norton | Security Help | EE

Cyber Security Terms and Conditions | Help | EE

Re: BT account to EE does not incluse the full Noton that was free with BT

trinityttrees — Wed, 03 Sep 2025 13:35:44 GMT

yes I agree but cannot get in to settings or anything like scans

and trying to talk and getting anwers from EE guide waste of time