topic Re: Re: So many problems since changing from BT to EE. Am I able to cancel contract? in Broadband & Landline

Re: So many problems since changing from BT to EE. Am I able to cancel contract?

Bluebadge — Mon, 01 Sep 2025 12:15:35 GMT

Same here. Never had a problem with BT. Now phone reception is awful. No one can here us. My phone doesn't ring then says missed call.

Re: Re: So many problems since changing from BT to EE. Am I able to cancel contract?

Michael_D — Mon, 01 Sep 2025 15:14:22 GMT

Hi @Bluebadge

Thanks for coming to the community.

I've moved your post to its own thread so that you can get the right help.

The post you'd originally commented on was for broadband and landline. Are you having trouble with your landline phone or is it mobile phone reception?

Michael

Re: Re: So many problems since changing from BT to EE. Am I able to cancel contract?

XRaySpeX — Mon, 01 Sep 2025 15:59:17 GMT

@Bluebadge : Have you reported your problem with your BB to EE? They can't do anything about it until you do. Text HELP to 66033 to get EE to test the line & see what needs doing. Also you wouldn't be able to cancel it until you give them a chance to fix it.