topic Can't access my broadband details or view my bills properly in Broadband & Landline

Can't access my broadband details or view my bills properly

PepsiMikey — Mon, 01 Sep 2025 05:24:26 GMT

Hi, I had my EE broadband installed on July 31st and since then I've not been able to access details about my account. When I try to check my broadband packages or my bill information, I'm met with the same error screen on multiple devices and browsers. Any help would be really appreciated, thank you.

Re: Can't access my broadband details or view my bills properly

PepsiMikey — Mon, 01 Sep 2025 05:25:51 GMT

Oh and I also get errors inside the EE app, which I've also attached to this reply.

Re: Can't access my broadband details or view my bills properly

Schockwave — Mon, 01 Sep 2025 10:34:36 GMT

@PepsiMikey , have you made sure that you have the latest app, which updated this last week?

I would try uninstalling it, rebooting and then try installing it again, if that does not work I would ring customer support and ask them to do an account refresh to see if that makes a difference.

Re: Can't access my broadband details or view my bills properly

JimM11 — Mon, 01 Sep 2025 12:05:54 GMT

@PepsiMikey At least your part way there, got your Sunday name correct! As @Schockwave points out EE CS and see what they can do in that tangled web that they have going on!