topic EE App doesn't support more than one broadband account, e.g. home & 2nd home in Broadband & Landline

EE App doesn't support more than one broadband account, e.g. home & 2nd home

KCMCK — Sun, 31 Aug 2025 21:36:36 GMT

I have been told the EE App doesn't support more than one broadband account and therefore it is not possible to see the account details for both home and 2nd home in the EE App. I can access one account on the EE App and the second account via the EE website.
This is inconvenient and doesn't seem to support the benefits of EE One.
Is there a way to have 2 broadband accounts and a number of mobile phones accessible through EE App? If not, are there any plans to develop the app further to accommodate this?

Re: EE App doesn't support more than one broadband account, e.g. home & 2nd home

XRaySpeX — Sun, 31 Aug 2025 21:52:34 GMT

@KCMCK : My EE a/c contains 2 EE BB a/c's, albeit 1 legacy & the other New EE. I never use the app for it tho'.

I could link mobiles to it if I liked, but I don't.

Re: EE App doesn't support more than one broadband account, e.g. home & 2nd home

Steve473 — Thu, 27 Nov 2025 10:51:13 GMT

I don’t have a solution but agree it’s a problem that should be fixed, especially as an ex BT customer where the app allowed this by a selection drop down for the required account number